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Customer Care Agent - Evenings and Weekends

Listing ID: 240972

Customer Care Agent - Evenings and Weekends

Type of Position: Temporary Position
Company / Organisation / Artist Name: The Fold
Area of Fashion: Customer Services
Location: London, UK
Hours: Part Time
Experience: Entry level / Graduate - 0 - 1 years experience
Specified Hours: Evening and weekend hours
Start Date: ASAP
Twitter Handle: @TheFoldLondon
Deadline: Ongoing
Ad Expires In: 1 week 3 days
About: The Fold is a contemporary fashion brand, focused on dressing the modern, professional woman. Started in 2012 by Polly McMaster, the brand has become a favourite of high-flying business women, and attracted a growing celebrity / VIP following including The Duchess of Cambridge, Pippa Middleton, Samantha Cameron and Holly Willoughby amongst others.

We are looking for a dedicated part time Customer Care Agent to help deliver an exceptional standard of customer service for the brand.  This role is remote role covering our evening and weekend hours with a minimum of 18 hours a week.  The role will also be based in our store in London twice a month, and the evening hours are worked remotely from home.  The position offers a wonderful opportunity for someone looking to develop their skills within a rapidly developing fashion brand.  It is vital that this individual is able to understand the importance of quality customer service and brand representation.

Roles and responsibilities: 

  • Managing the main customer phone line and email inbox
  • Processing customer orders and payments over the phone
  • Order management and customer relationship management
  • An intimate understanding of the collection, fabrics, stock arrival dates and brand knowledge will also be a crucial part of this role.
  • Using our CRM system to log phone calls and customer interactions
  • Communication to the sales team and to the rest of the business regarding customer feedback, problem-solving and garment/quality feedback

Key skills: 

  • Customer Service experience is essential
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills
  • Customer focused at all times with the ability to deal with a variety of customers and situations
  • Be thorough with what you do and a people-person, love getting to know our customer and building relationships with them over the phone and by email to make them feel special
  • A love of The Fold brand and product, and complete, intrinsic understanding of our customers
  • Ability to be calm under pressure and meet deadlines
  • Be able to think logically and calmly on their feet, use common sense and a service minded approach to dealing with issues as they arise
  • Initiative to escalate issues appropriately and handle decisions in a responsible way
  • Prepared to go the extra mile and use one's initiative
  • Ability to manage time effectively
  • Applicant should be both computer and technically literate 

Role details:

  • Role is to cover evening and weekend hours.  It is a part time role with a minimum of 18 hours. The evening hours for this role are remote and will be worked from home.

Application:

Apply with a CV and cover letter via the application form.


Application Form

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Applicant Questions

The recruiter would like you to answer the following questions. The questions need to be answered in order for your application to be sent

How many years of Customer Service experience do you have? *

1500 characters remaining.
What do you think is the level of customer service The Fold London customer would expect? *

1500 characters remaining.
Does evening and weekend work suit you? *

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File Attachment

PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"

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Files must be less than 4 MB.
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Files must be less than 4 MB.
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Files must be less than 4 MB.
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Files must be less than 4 MB.
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I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage.
I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.

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