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Customer Service Representative - English, Spanish, and French Speaking

Listing ID: 1078249

Customer Service Representative - English, Spanish, and French Speaking

Type of Position: Permanent Position
Company / Organisation / Artist Name: Seraphine
Location: Ladbroke Grove, West London, London, UK
Hours: Part Time
Experience: Entry level / Graduate - 0 - 1 years experience
Start Date: ASAP
Salary: £9.00 - £11.50
Reporting To: Global Customer Service Manager
Deadline: Ongoing
Ad Expires In: 3 weeks 2 days
About: An award winning British maternity fashion brand specialising in fashion-forward clothes for stylish mums-to-be, Seraphine is loved by fashion insiders & A-listers alike. Since its launch in 2002, Seraphine has revolutionized the maternity industry, taking a fashion-forward approach & bringing its signature styles to women around the world, maintaining a central focus on comfort and wearability for all.

Based in London, the brand operates maternity boutiques in London, Paris, New York, Hong Kong & Dubai as well as an international e-commerce business, & distributes its coveted styles via department stores in fashionable locations across the globe. At the core of the business is a true understanding of how to flaunt & flatter a woman’s changing curves, & a passion for helping her to achieve a fashionable pregnancy. This is a wonderful opportunity to join the Seraphine team & be part of a fast moving fashion brand, known for dressing A-listers & royals through pregnancy.

An excellent opportunity has arisen to join our internationally successful brand for a Fluent English, Spanish, and French speaker working as an Online Customer Service Representative. The Online Customer Service Representative provides Online Customer Service Support by managing customer calls and e-mails via ZenDesk and Live chat and dealing with enquiries in a positive and efficient manner. Implements corrective action as needed to ensure an excellent standard of service and a high level of customer satisfaction is maintained.

Responsibilities

Customer Service:

  • Managing customer Calls & e-mails and responding within a 12 hour window
  • Manage the daily logs of customer enquiries & voice messages
  • Manage Live Chat
  • Update customers on forthcoming deliveries where requested items are not currently available

Order Administration:

  • Ensure all orders are being despatched in a timely manner
  • Liaise with carriers to ensure all orders are delivered as per customer expectation

Returns Handling:

  • Manage customer enquiries regarding returns
  • Ensure all procedures are maintained

Required Education, Skills and Qualifications:

  • Fluent in English, Spanish, and French.
  • Able to deliver best practice within customer service
  • Knowledgeable with Magento and Sage Pay
  • Good communications Skills
  • Have an interest in helping others
  • Enjoy working as part of a team
  • Well presented, polite and tactful
  • Can handle complaints in a calm manner
  • Good IT skills
  • Good numeracy and vocabulary skills

Application Form

Applicant Requirements

The recruiter would like you to confirm you meet the following requirements before your application can be sent. Please tick the following boxes to confirm you meet the requirements of the role. These requirements do need to be confirmed in order for your application to be sent

Fluent in English, Spanish, and French. *

Applicant Questions

The recruiter would like you to answer the following questions. The questions need to be answered in order for your application to be sent

Are you familiar with Zendesk or Magento? *

1500 characters remaining.
Are you tech savvy? *

1500 characters remaining.
Are you able to work evenings and weekends on a rolling schedule? *

1500 characters remaining.

File Attachment

PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"

Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage.
I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.

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