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Ecommerce Administration Assistant

Listing ID: 895841

Ecommerce Administration Assistant

Type of Position: Permanent Position
Company / Organisation / Artist Name: Molly Brown London
Location: Chiswick, West London, London, UK
Hours: Full Time
Experience: Entry level / Graduate - 0 - 1 years experience
Specified Hours: 9.00am-6.00pm
Salary: Competitive
Deadline: Ongoing
Ad Expires In: 1 month 20 hours
About: Described as ‘Tiffany for Girls’ by VOGUE, Molly Brown London is the UK’s leading children’s jewellery brand. Established in 2006, Molly Brown sells predominantly through its website mollybrownlondon.com In addition, the brand is sold on Childrensalon (International), NOTHS (UK), Gifts Less Ordinary (Hong Kong, Singapore and USA), Hard To Find (Australia) and Amazon in the UK and in Europe.
The role is based in Chiswick, W4 in garden offices.


Key Areas of Responsibility

Stock / Order Management

  • Oversee all orders on Order Management system for Magento and all Partner sites. Ensure all are processing correctly and flag any issues to third party fulfilment centre or Magento API.
  • Input partner and wholesale orders onto Order Management system.
  • Returns – Manage the Returns process, liaising with fulfilment centre when necessary and returning items to stock.
  • Process any ad hoc orders or post through Royal Mail Dispatch Manager or with couriers.
  • Sample Management – Maintain samples for photography and PR. Create and maintain an in-house inventory.
  • Responsible for maintaining the Collection Product Bible, updating when new products and collections are launched. 

Customer Care

  • Responsible for all Customer Care across all platforms, answering telephone calls and replying to all Customer emails. Elevate any critical issues to Supervisor.
  • Maintain the Customer Care Manual.
  • Advising customers about the collections and taking telephone orders if required.
  • Manage live chat enquiries on daily basis. 

Ecommerce Marketing

  • Partner site product upload, adding optimised product descriptions and changing prices when required.
  • Write keyword rich product descriptions for Partner sites.
  • Liaising with Partner sites regards new marketing opportunities, plan and book opportunities as required.
  • Resizing, updating and uploading photography on Partner sites following photo-shoots and new collection launches. Ensuring all images across all sites are current and changed according to collection launches and marketing activities.
  • Support Ecommerce Marketing Supervisor preparing Email Marketing briefs for digital agency.
  • Pinterest Management. Grow the brand profile and followers on Pinterest. Maintain boards and also create new boards with the aim of driving traffic to the website.
  • Support Ecommerce Marketing Supervisor requests.
  • Completing an annual Competitor Review.
  • Order all office supplies including print cartridges and general office supplies.  

Required Skills

  • Ideally a graduate with basic SEO and Marketing skills.
  • Computer literate and basic Photoshop skills.
  • Excellent communication skills both written and verbal.
  • Ability to work to deadlines with strong attention to detail.
  • A passion for providing excellent customer service.
  • A motivated self-starter and also team player.
  • Strong administration skills ideally obtained with an Ecommerce business is desirable. 
  • Willing to learn about all aspects of the business.

Application:

Please apply with a CV and cover letter via the application form.


Application Form

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Basic Input

  • Lines and paragraphs break automatically.
  • Web page addresses and e-mail addresses turn into links automatically.
  • You may use [view:name=display=args] tags to display views.

Plain text

  • No HTML tags allowed.
  • You may use [view:name=display=args] tags to display views.
  • Web page addresses and e-mail addresses turn into links automatically.
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File Attachment

PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"

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Allowed file types: txt pdf doc docx rtf jpg jpeg png
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage.
I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.

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