Connect socially for updates on your Social Media Channels!

 

Retail Assistant

Listing ID: 932356

Retail Assistant

Type of Position: Temporary Position
Company / Organisation / Artist Name: Hermès GB
Location: Central London, London, UK
Employment Length: 9 month contract
Hours: Full Time
Experience: Entry level / Graduate - 0 - 1 years experience
Specified Hours: 37.5 hours per week
Salary: £16,000
Twitter Handle: @
Deadline: Ongoing
Ad Expires In: 1 week 2 days
About: Hermès was founded by Thierry Hermès in Paris in 1837, as a house of master harnessmaking. In 1880, his son transferred the family firm to its now famous address, 24 rue du Faubourg Saint-Honoré, where he expanded into the saddlery business. In 1918, with the advent of the automobile, the founder's grandson, Émile Hermès, foresaw the changes to come in transportation. He launched a line of fine leather goods and luggage with 'saddle stitching'. The Hermès style was born and soon extended to include clothing, jewellery, diaries, silk scarves, and other items.

Today, Hermès is active in 16 different sectors including: Leather Goods, Men's and Women's Silks, Men's and Women's Ready-to-Wear, Perfumes, Watches, Diaries, Hats, Footwear, Gloves and Belts, Enamel, Art of Living, Tableware and Jewellery.

International in scope, Hermès has continued to grow while remaining a family firm with a uniquely creative spirit that blends precision manufacturing with traditional craftsmanship.

This position is part of the Retail Team of Hermes GB based at Head Office.  The main objective of the Retail Team is to give all the support required by the Hermes stores in the UK and Ireland in order for them to achieve their sales objective and deliver the best service to our customers.  The team works hand-in-hand with our stores to continuously look for improvement and provide an exceptional experience to our clients. This position reports directly to the Customer Experience Manager.

 
Key Responsibilities:

1. Customer Experience

  • Analyse the Mystery Shopping results and share constructive feedback with the teams
  • Record Customer complaints and compliments and analyse the trends
  • Contribute to build and update KPIs to measure the customer experience and impact on actions taken
  • Coordinate the seasonal order of Uniforms for all the stores
  • Help the stores to order all tools and materials they need to provide the Hermès service to our clients
  • Update and share the Grooming etiquette for in-store staff members
  • Assist to organise Customer Experience meetings 

2. CRM

  • Support the launch of our new CRM system and assist the stores
  • Manage the quality of the database to ensure the accuracy of analyses
  • Build and update the CRM reports to share with the team 

3. Retail

  • Manage weekly, monthly and KPI reports to follow the store performance
  • Create ad-hoc analyses to share strategic information with the team
  • Animate and coordinate the potential incentives launched to drive sales growth
  • Support the stores with ad-hoc requests and daily needs to help them to be as efficient as possible (rotas, etc.) 

Skills and Profile:

  • Ideally educated to degree standard
  • Customer and service-oriented
  • Excellent interpersonal skills and team spirit
  • Strong numerical and Excel skills
  • Excellent communication skills and fluency in English
  • Organised, with a high attention to detail and the ability to multi-task
  • Involved in the position, desire to achieve targets
  • Available to work full-time for the duration of your internship

Application Form

Basic Input

  • Lines and paragraphs break automatically.
  • Web page addresses and e-mail addresses turn into links automatically.
  • You may use [view:name=display=args] tags to display views.

Plain text

  • No HTML tags allowed.
  • You may use [view:name=display=args] tags to display views.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.

File Attachment

PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"

Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage.
I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.

Vertical Tabs