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Sales & Customer Executive

Listing ID: 824130

Sales & Customer Executive

Type of Position: Permanent Position
Company / Organisation / Artist Name: DeMellier
Location: Victoria, Central London, London, UK
Hours: Full Time
Experience: Entry level / Graduate - 0 - 1 years experience
Specified Hours: 10am-6pm / Monday to Friday
Start Date: ASAP
Salary: Competitive
Reporting To: Marketing Manager
Deadline: Ongoing
Ad Expires In: 1 month 4 days
About: DeMellier is one of the leading up and coming luxury handbag brands in the UK. DeMellier handbags are quickly becoming a favourite among stylish modern day women all over the world, including international celebrities such Beyonce, Emily Blunt, January Jones and Vanessa Hudgens among others and renowned fashion editors.

We are looking for a full time person to join our sales & customer service team.

Job description includes:

  • Taking care of all customer relations; in-store, via email and over the phone
  • Order fulfilment over the phone & in the showroom
  • A clear understanding of the brand’s culture and values and being able to carry this forward to the customers
  • Thorough knowledge of the product as well as continuous communication with marketing and production teams
  • Carrying out customer reports with the help of CRM tools and reporting to the marketing team
  • Working alongside the marketing team to help build and execute customer strategy and monthly initiatives
  • Executing any necessary preparations ahead of customer initiative / new campaign launches in line with the marketing plan
  • Taking care of and building a relationship with the warehouse and coordinating any necessary fulfilment
  • Keeping record of the showroom stock and conducting regular stock cross checks with the warehouse system
  • Working with the production and design team from bringing forward customer feedback to making sure the smooth running of the production process in line with customer and sales initiatives
  • Assisting with any other sales & marketing tasks

In addition, this person will work closely with our production manager and sales team, getting insight into our overall strategy and participating in our brainstorming sessions.  This person will be based in central London, in our Buckingham Palace Road Studio (Victoria).

We are looking for someone who has:

  • A strong interest in sales and customer services
  • Some experience dealing with customers
  • Excellent written and verbal communication skills
  • Great problem solving and interpersonal skills
  • Being able to multitask and work well under pressure
  • Ability to take initiative and go the extra mile
  • Very organised and great attention to detail
  • Very professional and with a strong sense of ownership 
  • Great team skills
  • Native or fluent in English

This position will provide a great opportunity for a determined, bright, hard working and enthusiastic individual looking to build a career in fashion. It will suit someone who is quick to learn, has an entrepreneurial spirit and is keen to take on new challenges. 

Saturdays: availability to work at least 2 Saturdays a month (a day will returned as a holiday in return for every Saturday worked) 

Application:

Please apply with a CV and cover letter via the application form.


Application Form

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Applicant Requirements

The recruiter would like you to confirm you meet the following requirements before your application can be sent. Please tick the following boxes to confirm you meet the requirements of the role. These requirements do need to be confirmed in order for your application to be sent

Native or fluent in English. *

Able to start in February. *

File Attachment

PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"

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Files must be less than 4 MB.
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Files must be less than 4 MB.
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Files must be less than 4 MB.
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Files must be less than 4 MB.
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I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage.
I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.

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