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Wholesale Admin Assistant

Listing ID: 1106665

Wholesale Admin Assistant

Type of Position: Permanent Position
Company / Organisation / Artist Name: Ted Baker
Location: Camden , North West London, London, UK
Hours: Full Time
Experience: Entry level / Graduate - 0 - 1 years experience
Specified Hours: 37.5
Start Date: ASAP
Reference Number: 00863
Salary: Competitive
Twitter Handle: @
Deadline: Ongoing
Ad Expires In: 1 month 6 days
About: To come and work at Ted you have to be ten feet tall and have wings and a magical staff you can use to get jobs done on time. Actually, you don’t, but you do need oodles of passion, enthusiasm and creativity to boot.

We've been around since 1988, building our British label into a global brand using nothing but our wits and the amazing team we have in place. From London to Shanghai and Tokyo to New York, our focus on service and style has gained us fans in any far-flung places you can think of.

Check out our opportunities and connect with us to find out what we’re all about!

Our Mission is to build a successful company through the creation of a leading designer brand. By conducting ourselves in an efficient and courteous manner and by maintaining Ted's high standards and integrity, we pride ourselves in always being in a position to satisfy the needs of our customer. In order to protect the ethos and persona for which we have gained an enviable reputation, we always ask ourselves the question: 'Would Ted do it that way?' 

Where does this role fit within Ted's Team?

The Wholesale Admin role is supporting the Wholesale team on after sales processes and master data management within AX. This role will be part of the Merchandising team and will be focused on the clear concise handover of information between Sales and Merchandising acting as a key part in ensuring the growth of wholesale by streamlining and implementing efficient new ways of working as a team.

Reporting to: Merchandise Manager 

Main Responsibilities:

  • Supporting the Wholesale team on after sales processes and data management.
  • Key system focus is AX.
  • Dealing with all order related queries that are post appointment and require AX alterations and confirmation. 
  • Complete cleansing data and ensuring that systems are correct taking enquiries and repeat orders.
  • Working on all major accounts ensuring POs match across both Ted and External systems. 
  • Assisting the sales team with setting up the showrooms for the new season and working alongside the Sales Admin team.
  • Managing and changes within season and supporting the team to communicate these.

The job in more detail


  •  Assisting the International team with sample credits to Distributors where required 


  • Support on requests for trustee specific shoot requirements.  
  • Calling in Samples from Derby and form bulk Production to ensure correct styles are live on site Customer Card Maintenance.
  • Maintenance of Customer Headers Including Addresses and Contact Lists for AX. 
  • Any changes to invoicing, delivery or contact information must be captured.
  • Re-triggering of sales orders in AX to reflect changes.

Sales Order​:

  • ​Work alongside the Wholesale Sales Admins to check the interface of Sales Orders at the end of each season. Wholesale Admin will be supplied NuOrder extract in order to check AX data. 
  • AX Sales Order Management
  • Subbing - AX System Update across all categories 
  • Weekly Review of Open Journals Replacements & Cancellation
  • Order Change - Track All Changes to Send with Order confirmations 
  • TTGS Sample Order Creation
  • OC Confirmation Send Out to Trustee
  • EAN Commodity Report Send Out to Trustee - AX Report
  • Trustee Specific EAN/Commodity Send Out 

After Sales Care Trustee Po's & Specific Requirements:

  • Sales Order Change Review/Action
  • Chase/Receipt from Trustee
  • Review Po Data Through to Completion of Correct Information
  • MID Codes for ASOS US orders all categories 
  • Repeats for all areas and the Sales Order Entry into AX 
  • Weekly Tracker of all repeats 

General Sales After Care:

  • Stock Swap Form Creation and request sign Off
  • AX Sales Order Entry / Credit Check
  • Credit Notes Form Creation and request sign Off
  • General Trustee Queries
  • Sales Order Related Queries - Goods Already Received or delayed shipments

Tools of the Trade:

  • Entry Level - No experience required but some retail knowledge and any experience within a showroom is preferred.
  • Good level of Microsoft Office.
  • Training will be given on internal systems of NuOrder and AX Dynamic 

Personal traits...

  • Great organisational and administrative skills
  • Good communication skills
  • Able to prioritise efficiently and work to deadlines
  • Team Player & confident in being able to work within a large team and across various Wholesale divisions 
  • Willingness to learn and create processes to improve the day to day running of the team and the responsibilities of wholesale to the wider business. 
  • Self-motivated

Application Form

File Attachment

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