Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior. 

We are currently seeking a CDM Intern to join one of our stores in London, to develop client relationships and to become a specialist in Dior couture.

The CDM Intern is responsible for contacting clients remotely providing best in class client service by analyzing, listening and responding to each client’s specific needs and resolving efficiently and effectively through strong and empathetic communication skills. This position will also be responsible for meeting and exceeding planned KPIs.

Tasks and Responsibilities of the CDM Intern:

• Support the Client Development Manager on CDM and Direct Marketing operations.
• Maximise Clients Knowledge within the boutiques and across the business.
• Optimise boutique use of the CRM system.
• Monitor weekly and monthly reporting for the Boutiques, HQ, Finance department and Management of the zone.
• Monitor Direct Marketing tools and associated operations
  • Collect catalogues, look books and gifting requests from the Boutiques and place orders with HQ.
  • Receive and dispatch communication tools and gifting, etc.
  • Ensure smooth process of DM actions and maintain goal focus within the Boutiques.
• Participate in projects related to CRM activities.
• Improve database accuracy and CRM system on hand to optimise the boutique KPI’s, monitor the capture rate performance.
• Reply to all boutique requests.
• Take part in the Boutique Events structure:
  • Support occasionally the Marketing department in the organisation of events/activities.
  • Monitor strong client’s attendance to in-store.
  • Stand at the front of house for the check-in of guests or on site for the collection of customers’ details.
• All other tasks assigned within the marketing department.

 
What Christian Dior is looking for:

• Understanding of retail business operations.
• Oral and written communication skills.
• Analytical, reporting and presentation skills.
• Proficient in use of Window Office (Excel, Word, PowerPoint).
• Quick adaptation to a new software/system.
• Time management skills, committed, flexible, self-motivated.
• The right to work in the UK
• Knowledge of Neolane CRM system will be a plus.

Diverse by essence, inclusive by choice. 

At LVMH, we are diverse by nature with a workforce that counts more than 190 nationalities and 4 generations with an average age of 34, operating in more than 80 countries.

From sourcing and production facilities to retail, our people encompass a wealth of hundreds of métiers, spanning every link in the value chain. We strongly believe in people’s uniqueness, in their talent, in their singularity – whatever their background.

We value differences of perspectives that make our business more creative, more innovative, and stronger every day.

To be inclusive is not a luxury. It’s a choice.

WE COMMIT TO...

Fostering an inclusive culture based on respect where everyone can thrive and innovate to contribute to our long-term performance.

Offering an inclusive experience, beyond our work environment, where everyone that is part of our ecosystem – our people, partners and clients, feel welcomed, respected and represented.

At LVMH, Diversity & Inclusion is cross-cutting at all our business. Challenges and opportunities vary around the world, and our Talents across the Group innovate daily to push boundaries towards common goals.