The CRM team is a key part of the Marketing Department, responsible for delivering personalised client experiences across the client journey to drive conversion, frequency and client value. Through CRM communications, Dior Beauty Privé and sharing data insights with the wider business, the CRM team plays a pivotal role in driving client engagement, loyalty and business performance.

The CRM Intern will support the team on both client communications and client experience. This internship offers the opportunity to gain hands-on experience across CRM email campaign execution, client services, reporting and operational projects within a fast-paced luxury environment. Working closely with the CRM Communications Executive and CRM Coordinator, with guidance from the Senior CRM Manager, you will contribute to delivering best-in-class client experiences and supporting key projects that drive the success of the CRM strategy.

This internship suits someone who is highly organised, has strong attention to detail, a strong interest in operational tasks, and good knowledge of luxury client experiences. Good communication and collaboration skills will also be vital as there will be interaction with other departments.

Main Responsibilities of the CRM Intern

Communications:

• Support the planning and execution of CRM campaigns, including asset management and building and proofing emails
• Monitor and collate competitor CRM activity and market trends to support campaign planning
• Assist with database maintenance to support the integrity of CRM data
• Provide ad hoc support on CRM projects and initiatives as required by the business

Loyalty Programme:

• Assist with Customer Service queries, h ensuring requests are handled accurately and efficiently
• Support on logistics, coordinating with internal teams and external suppliers to ensure orders are delivered
• Contribute monthly Customer service reporting

Reporting:

• Competitor and market trend analysis (monthly and ad hoc)
• Compile campaign reports (weekly, monthly and ad hoc), ensuring data accuracy and professional presentation
• Assist with Client services reports
• Assist with KPI reporting on Loyalty Programme

 
What Dior is looking for:

• Highly competent with Excel, PowerPoint and Word)
• Adept at learning and using new technical tools and platforms
• Client-centric, customer service / retail experience
• Excellent written and verbal communication skills
• Strong numeracy and analytical skills
• Demonstrate knowledge of the luxury industry and interest in CRM
• Excellent attention to detail with the ability to manage multiple priorities in a fast-paced environment
• A proactive problem solver with a positive and collaborative approach
• Strong organisational and time management skills
• Adaptable, curious and resilient
• Mother-tongue English speaking level 
• Basic Photoshop skills are a plus.
• Experience with Adobe Campaign is a plus.

Diverse by essence, inclusive by choice. 

At LVMH, we are diverse by nature with a workforce that counts more than 190 nationalities and 4 generations with an average age of 34, operating in more than 80 countries.

From sourcing and production facilities to retail, our people encompass a wealth of hundreds of métiers, spanning every link in the value chain. We strongly believe in people’s uniqueness, in their talent, in their singularity – whatever their background.

We value differences of perspectives that make our business more creative, more innovative, and stronger every day.

To be inclusive is not a luxury. It’s a choice.

WE COMMIT TO...

Fostering an inclusive culture based on respect where everyone can thrive and innovate to contribute to our long-term performance.

Offering an inclusive experience, beyond our work environment, where everyone that is part of our ecosystem – our people, partners and clients, feel welcomed, respected and represented.

At LVMH, Diversity & Inclusion is cross-cutting at all our business. Challenges and opportunities vary around the world, and our Talents across the Group innovate daily to push boundaries towards common goals.