Working alongside the company tutor, the CRM Intern will support the team through customer data analysis, behaviour monitoring, report preparation, campaign requests, and operational assistance to store teams on client-related matters.

What you will be doing:

• Support in customer data analysis at regional and store level, identifying reports, trends and insights.
• Conduct customer behavior deep-dives, monitoring retention, frequency, and spending patterns.
• Collaborate with store teams to ensure accurate client reallocation and reassignment.
• Provide ad-hoc reporting and dashboards to track CRM KPIs and opportunities.
• Support in preparing and submitting requests for CRM campaigns (e-cards, newsletters, etc.) to the Global team, following the dedicated format and process.
• Provide operational support in preparing client listings for events and handling special requests.
• Manage specific store requests related to client assignments and issues, liaising directly with the IT team to ensure timely resolution.

Profile:

• Proven interest in the fashion and luxury industry
• Excellent use of Microsoft Office, particularly Excel and PowerPoint with strong presentation skills 
• Organised, with the ability to work proactively on multiple projects simultaneously
• Fluent in Italian and English (written and spoken)
• Motivation, flexibility, and organisational skills
• Don’t lose this great opportunity to join us.
• Bachelor’s degree in Marketing, Economics, Business or similar, a Master's is a plus

Diversity and inclusion are integral to Versace's DNA. We promote an inclusive environment where employees and customers from diverse backgrounds are welcomed, valued, and celebrated. We take pride in our commitment to diversity, equality, and inclusion, and will continue to uphold these principles wherever we do business. Our doors 

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.