About: The Barbour story began in 1894 in South Shields in the North East of England. Founder John Barbour began supplying oilskins and other garments to protect the growing community of sailors, fishermen and dockers. These first weather resistant items quickly established Barbour’s reputation for innovation and quality. Today, Barbour remains a fifth generation family business. Under the leadership of Chairman Dame Margaret Barbour, Barbour has grown into a lifestyle brand sold in over 55 countries worldwide including Europe, the US and Asia offering a wardrobe of stylish functional clothing, footwear and accessories inspired by the unique values of the British countryside. The iconic Barbour Bedale and Barbour Beaufort wax jackets continue to be made by hand in the factory in South Shields. Barbour International, the collection for men and women inspired by Barbour’s motorcycle heritage established in 1936, is now a separate standalone brand with its own identity.
Barbour is recruiting an Admin Assistant to join the Head Office's Global Sales Support team in South Shields.
The Admin Assistant will provide administrative support to the Global Sales Support Key Accounts team, whose goal is to manage customer order books and ensure on-time delivery of orders, as well as to provide world-class customer service in line with business objectives and the Barbour values.
Admin Assistant Responsibilities:
Process sales orders, take telephone orders and enquiries and reply to correspondence within specified time limits (KPIs).
Provide customer order book reports.
Create shipments for deliveries to customers via our global warehouses.
Order cancellations are kept up to date by the month-end, and details are recorded.
Process forward orders within the ordering timetable & ensure they are accurate.
Complete order line re-dates and rephasing of orders depending on delivery dates of product.
Control the return of goods by issuing a returns number up to the agreed limit.
Develop positive relationships and contribute to a positive environment.
Develop commercial awareness of our product ranges, customer base & global markets.
Plan workload in accordance with department priorities, complete tasks within the required timescale.
Provide direct sales support to Sales Management as required.
Assist with general administration activities as designated by the Key Accounts team & Department Managers.
What Barbour is looking for:
Excellent communication skills to build strong relationships both internally and externally.
Proactive planning/time management skills to enable effective prioritisation of workload.
Able to make appropriate decisions using own initiative.
Ability to contribute to a harmonious team environment.
Enthusiastic, positive persona with an approachable manner.
Confident to express views within team activities.
Demonstrate willingness to learn.
Ability to work under pressure, within closely managed deadlines.
Able to quickly identify solutions to overcome difficulties.
Effective administration skills
Proficient with Microsoft Office
Flexible attitude and approach to workload in the department.
Barbour Benefits:
Discretionary Company bonus scheme
Staff Discount
Staff Shop
Healthcare Cash Plan
25 days holiday as standard increasing with length of service plus bank holidays
Access to training and development activities to support your career development
