An exciting and very rare opportunity has arisen for the right person to join our small yet passionate team in a key role! We are seeking an enthusiastic full-time Assistant Studio Coordinator to work from our beautiful Shoreditch location. This position is available IMMEDIATELY.

Representing Heart Aflutter Bridal means you will have a real belief, love, and passion for our brand. You will need fantastic people & communication skills, both written and spoken. Our team is renowned for their personalised, friendly and warm service. As a team, we are down-to-earth, professional and absolutely love what we do.

We are also a body-positive inclusive space and we love empowering people regardless of their size, shape, gender, race, disability and sexual orientation. You must have a knack for making people feel welcome, comfortable, and at ease no matter the circumstances. There is extensive product knowledge to be learned, so your passion and commitment to the job is essential.

Experience in bridal or a luxury fashion environment would be preferred, although for us the main focus is onto establishing and maintaining meaningful connections with our prospective & existing customers. You will need to maintain the excellent level of customer service that our brand is known for. You will be completely customer-focussed and always willing to go the extra mile to provide that special experience.

This is a challenging and varied position.  Suitable applicants will be enthusiastic self-starters, hugely motivated and committed to making a contribution to this thriving business, not shy of making decisions and asking questions, as well as a great organisers. This requires a great deal of initiative, resourcefulness, adaptability, ability to think on your feet, and flexibility. However, it will give the right candidate the opportunity to contribute heavily to the growth and development of our inspirational brand.

The Role

This Assistant Studio Coordinator position is a full-time position, 5 days/37.5 hours a week (Tuesday to Saturday), with potentially 2/3 late evenings a week. You will be reporting directly to the owner and you will be managing a small team of stylists.

The position involves assisting the owner in the day-to-day coordination of the business. As such, excellent organisational skills and the ability to multi task are a must. This also includes one-on-one private appointments with brides that are pre-booked into our studio, as well as virtual pre-consultations via Zoom. Our customers are our highest priority and we pride ourselves on delivering an amazing experience to each and every one. The role will see you working hands-on with our brides from our studio and via email & phone to provide extraordinary service as they search for their dream wedding dress and accessories!

However, the role is most definitely not just a sales role. You will be fluent in all the aspects of business operations, including diary management, liaising with suppliers, supervising the life span of orders, maintaining the inventory, etc. We are a very small business and you must be willing to pick up any slack at any point.

Tasks will also include, but will not be limited to, the following:

• Booking in clients if necessary, take payments for consultation charges, follow up and customer care/service
• Answering client inquiries via email, phone and our CRM system, in a timely and professional yet enthusiastic manner
• Day-to-day running of the studio, to include general housekeeping, stock maintenance, steaming, packing/unpacking trunk shows, taking deliveries of orders, sundry ordering, etc.  Ensuring visual merchandising, displays, stock, and the studio in general are always presented to the best possible standard.

Requirements:

• Able to work every Saturday, and occasionally Sundays if required (no more than 2/3 a year)
• Flexible availability and the ability to take on extra work as needed to cover holidays/sickness/extra demand a definite bonus (overtime is paid)
• At least 2 years of experience in preferably bridal sales or luxury fashion with a strong focus on customer service
• Willingness to be an ambassador for the brand both in and out of work
• Proven track record in achieving excellent sales results
• Ability to work both individually and as part of a small, dynamic team
• Impeccable communication skills, both written and verbal
• The ability to build and maintain strong relationships with our customers from the initial consultation to closing the sale and after
• The ability to learn quickly and retain information regarding new and existing designers and styles
• Hard-working and dynamic person with strong multi-tasking skills and an excellent eye for detail
• Excellent written and verbal communication skills
• Excellent level of digital and technical awareness, especially Mac platforms and related software
• A real passion for all things weddings and bridal
• Basic sewing skills a definite bonus, as a basic understanding of garment design and construction
• Experience in pinning/clamping garments to ensure the best fit
• A passport and be able to travel if needed (2/3 times a year max)

Benefits:

• Commissions on sales
• Potential to take part in trade events around the world
• A friendly and relaxed work environment in our shared workspace in Shoreditch
• Free coffee/tea from our on-site cafe :)

Application

Please include a cover letter and CV when submitting your application.