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B2C Logistics Coordinator

Listing ID: 1279647

B2C Logistics Coordinator

Type of Position: Permanent Position
Company / Organisation / Artist Name: LNDR
Location: Shoreditch, East London, London, UK
Hours: Full Time
Experience: 1 to 2 years
Start Date: ASAP
Reporting To: Head of Customer Experience
Deadline: Ongoing
Ad Expires In: 1 month 2 days
About: LNDR was founded by three active, international women, based in London. They wanted to create a brand around "the lifestyle we want to live, the products we want to wear, and the people we wanted to hang out with.
We genuinely believe in better quality products and less of them. We believe the day of fast fashion is over - for state of mind and the planet. We don’t want a new outfit every month. We want hands down great products that we don’t have to think about.
Clean, fresh styling and tonal colour-ways make for easy-to-wear, put-together looks that you can just throw on and go. We don’t do trends, gimmicks, influencers or compromise. We just do killer kit that feels as great as it looks.

Who you are:

The customer, their experience and problem solving will be the most important things to you.  You’ll go above and beyond to ensure the LNDR brand values are upheld, and our customers receive the best experience.  As a small team with a global reach, you will have personal influence on the success of this department and of the brand.  You will be a strategic forward thinker who will make the role their own.

Roles and responsibilities:

  • Monitoring customer order fulfilment
  • Creating and managing daily outbound dispatches which are on-time and in full
  • Stock reconciliation between warehouse management system and LNDR inventory system
  • Handling customer service queries, order fulfilment, tracking and returns.
  • Daily communication with business partners like warehouse, couriers etc.
  • Key business link between the warehouse and other departments at LNDR
  • Improve fulfilment times
  • Monthly reconciliation of warehouse dispatches (between 3PL and LNDR).
  • Monthly reconciliation of inventory (between 3PL and LNDR.)
  • Monitor the service level agreements in place with warehouses, reporting monthly on performance.
  • Optimize delivery and returns management with the warehouse
  • Customs and tariffs support
  • International freight forwarder support
  • Continuous review of our shipping and handling costs ensuring we are always getting the best price
  • Adapting to the needs of the business

Experience and competencies:

  • Proactive self-starter with a sense of accountability
  • Technical awareness and data handling experience
  • Strong computer skills. Microsoft Office proficiency (Word, Outlook, Excel, PowerPoint)
  • At least 1 year's logistics experience within a retail or ecommerce
  • Excellent organisation skills and strong attention to detail
  • Strong sense of urgency and ability to meet deadlines
  • Excellent communication skills both Oral and Written
  • Personal accountability and integrity
  • Satisfy the needs of our customers, always
  • Have a keen interest in active culture
  • Ability to work positively within a team or autonomously
  • Be proud, passionate, motivated and committed

Application:

Please apply with a CV and cover letter via the application form.


Application Form

Applicant Requirements

The recruiter would like you to confirm you meet the following requirements before your application can be sent. Please tick the following boxes to confirm you meet the requirements of the role. These requirements do need to be confirmed in order for your application to be sent

Legally authorised to work in the UK. *

At least 1 year's logistics experience within a retail or ecommerce. *

Microsoft Office proficiency (Word, Outlook, Excel, PowerPoint). *

Excellent organisation skills and strong attention to detail. *

File Attachment

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Files must be less than 4 MB.
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Files must be less than 4 MB.
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Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
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I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.

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