Content & Communications Executive
Content & Communications Executive
Type of Position: Permanent Position Company / Organisation / Artist Name: Designer Exchange Area of Fashion: Journalism & Editorial | Marketing & Public Relations Location: Knightsbridge , Central London, London, UKHours: Full Time Experience: 1 to 2 years Specified Hours: 9 am – 5:30 pm Start Date: ASAP Salary / Wage: £28,000 – £30,000 Reporting To: Marketing Manager Website: https://uk.designerexchange.com Twitter Handle: @designerexchangeuk Ad Expires In: 1 month 2 days About: Born out of Knightsbridge in 2013, Designer Exchange’s mission is to make luxury fashion accessible to anybody with affordable prices and a welcoming atmosphere. We do this by offering the authentic experience for buying or selling preloved luxury fashion. Whether it’s your hobby, hyphen or hustle, we’re passionate about growing the preloved community.In 2013, we had a mission to make luxury fashion accessible. Ten years later and we are the largest preloved luxury retailer in the UK. Acting as the exchange between preloved fashion lovers, with more ways to buy and sell than anybody else. Today we have 6 physical stores across Europe and customers in 62 countries worldwide. We buy and sell an extensive range of preloved luxury pieces every week, creating a community where designer fashion can be available for every price point, every style and everyone. Join us and let’s change the luxury fashion industry together, one Re-Loved piece at a time. |
Designer Exchange is looking for a Content & Communications Executive to join the team in Knightsbridge, London.
As our Content and Communications Executive, the successful applicant will be the voice behind our email marketing across both our UK and Spanish markets. This will include owning weekly campaigns and lifecycle flows in Klaviyo end-to-end, from writing on-brand copy in both English and Spanish, template design, and segmentation, through to performance reporting.
The Content & Communications Executive will work closely with the wider UK marketing team to ensure every campaign resonates across both regions while continuously testing to boost engagement and revenue. Beyond email, this is a varied marketing role where you will manage English-to-Spanish translations, support offline brand events, craft style- and trend-led blogs, and manage visual merchandising on our site across our collections.
Key Responsibilities of the Content & Communications Executive:
- Plan, build, and send weekly email campaigns end-to-end in Klaviyo, from copy and design through to segmentation and scheduling
- Design and maintain responsive on-brand email templates
- Build, optimise, and monitor lifecycle/automation flows (welcome series, abandoned cart, browse abandonment, post-purchase, win-back, price drop, back in stock, etc.)
- Manage list segmentation, targeting, and personalisation using customer and product data
- Monitor and report on campaign and flow performance (open rate, CTR, conversion, revenue), identifying opportunities for optimisation
- Maintain list health, including bounce management, suppressions, and deliverability best practices
- A/B test subject lines, content, send times, and flow logic to continuously improve results
- Manage product selection and maintain on-site visual merchandising across the collections tab using Algolia
- Create and publish engaging blog content, including style advice, trend guides, and company announcements, using Blogger.
What Designer Exchange is looking for:
- Written and spoken bilingual fluency in English & Spanish – able to confidently write flawless, engaging marketing copy in both English and Spanish, handle client communications, and translate content accurately.
- Proven hands-on experience with Klaviyo, including campaigns, flows, segmentation and reporting
- Strong email template design skills, ideally within Klaviyo's drag-and-drop or HTML editor
- Track record of planning and executing weekly campaign sends in a fast-paced environment
- Comfortable working with performance data and translating it into clear insights and recommendations
- Excellent attention to detail, particularly around QA, testing, and deliverability
- Strong written communication skills and a good eye for brand tone and visual consistency
- Knowledge of luxury and designer fashion brands, with a keen awareness of current trends and a sense of visual styling and product pairing
- Catalan language skills are a strong bonus!
What Designer Exchange offers:
- Hybrid working (Monday & Friday working from home)
- Birthday day off
- Staff discount
- Full-time, permanent position
- 3-month probationary period
- Based at our Knightsbridge Head Office
- Monday-Friday, 9:00 am-5:30 pm
Application
Apply with a CV and a cover letter outlining your suitability and interest.
