Phillipa Lepley, internationally renowned for creating exquisite couture bridal and eveningwear of the highest standard for a discerning global clientele, seeks an exceptional Couture Client Fittings Manager to join the team in Chelsea, London, at an exciting stage of growth.

The role of Couture Client Fittings Manager…

Based full-time (5 days per week) in our Chelsea fitting space, The Conservatory, the Couture Client Fittings Manager will play a pivotal role in managing all client fittings and acting as the central point of contact throughout each client’s couture journey with discretion.

The successful applicant will work closely with our skilled Atelier, Shop teams, and Conservatory teams, ensuring exceptional communication, coordination, and delivery at every stage.  This role also includes responsibility for the smooth running of The Conservatory building and the managing of your assistant.  There may be other ad hoc responsibilities assisting our PR and Marketing teams with events and Shoots.

This is a multifaceted, client-centric role focused on delivering an impeccable couture experience, ensuring every client journey is seamless, personal, and of the highest luxury standard.

Key Responsibilities of the Couture Client Fittings Manager:

• Manage and coordinate all client fitting schedules, balancing internal production timelines with       client availability
• Oversee all aspects of client fittings, including preparation, execution, and follow-up
• Support and work alongside our team of fitters during appointments
• Act as the primary point of contact for clients throughout their couture journey (typically 8–12 months and multiple fittings)
• Deliver an outstanding, highly personalised client experience at every touchpoint
• Manage client communications, order updates, billing, invoicing, and payments
• Ensure seamless coordination with the Atelier to support efficient production schedules
• Oversee the day-to-day operations of The Conservatory and manage your assistant
• Collaborate closely with management and teams across all locations to maintain clear communication and exceptional standards

What Phillipa Lepley is looking for:

• A warm, polished, and highly organised individual with a genuine passion for couture and luxury service.
• Experience in a client-facing role within couture, luxury bridal, or high-end fashion
• A natural team player with a strong work ethic, integrity, and a commitment to excellence.
  Highly organised, you take pride in delivering a truly exceptional client experience and are motivated to build a long-term career within a creative, collaborative couture environment.
• Exceptional interpersonal and communication skills, with a confident and engaging manner
• Impeccable spoken and written English
• Discreet, professional, and emotionally intelligent approach to client relationships
• Strong numerical and administrative skills, with excellent attention to detail
• Highly organised, with the ability to prioritise and manage multiple demands
• Calm and solutions-focused under pressure
• Experience managing or supporting team members
• Proficiency with macOS, Excel, Word and Google Workspace
• A strong understanding of couture garment construction and luxury fabrics is a plus

What Phillipa Lepley offers:

• The opportunity to join a leading, visionary couture house
• A collaborative and inspiring working environment
• A highly skilled and supportive team of over 25 professionals
• Ongoing development and the opportunity to grow within the business, becoming an invaluable long-term player.
• A culture that values craftsmanship, creativity, and dedication

Application

Apply with a CV and a cover letter outlining your suitability and interest.