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Customer Accounts Executive

Listing ID: 1019960

Customer Accounts Executive

Type of Position: Permanent Position
Company / Organisation / Artist Name: Cudoni
Location: South West London, London, UK
Hours: Full Time
Salary: Competitive + Shares
Twitter Handle: @CudoniUK
Deadline: Ongoing
Ad Expires In: 3 weeks 17 hours
About: Cudoni is the most convenient way for busy people to buy and sell unwanted luxury fashion goods.

Cudoni is the easiest way for busy people to buy and sell unwanted luxury goods and fashion.  Our premium offering is tailored to suit those who are time-poor, and our clients expect only the best user experience around.  You can expect to work directly with luxury brands, high net worth individuals and high-end retailers.

Why join us?

  • This is an excellent opportunity to work in a hands-on role with a heavily funded start-up that is rapidly growing. You can expect quick career progression as we scale if you’re able to deliver results.
  • We have an award-winning founder and team, and our investors have built some of the biggest brands on the planet (Capital One, Vita Coco, Daily Mail etc.).
  • We have been featured extensively in national and global media, from the Telegraph and the Sunday Times, through to Esquire, Startups.co.uk and Country & Townhouse. You can expect great exposure whilst you’re with us.
  • We have been through three incubator and accelerator programs; the last of which is recognised as being one of Europe’s top three.
  • Most importantly, we’re an exciting place to work. We like to mix in drinks, and laughs with hard-work and results. There is never a dull moment in our office (and we have a table tennis table)!

What’s the role?

We’re looking for someone to join our customer accounts team.  This is a brilliant opportunity to immerse yourself in the world of luxury, and to help grow a brand with international ambitions on the front-line. You will be a calm and helpful person who enjoys interacting with clients from a variety of backgrounds.  You'll be working in a small team and reporting directly to the Chief Operating Officer.

What responsibilities can you expect?

  • Meeting and greeting clients on the road.
  • Managing customer accounts and relationships through their lifecycle; over the phone, in-person and over email, to ensure a seamless user journey.
  • Onboarding new customers and talking them through the Cudoni process.
  • Inputting key data into account areas.
  • Participating in account activation and reactivation programs.

What skills and qualities do we require?

  • A clean UK driving license.
  • A keen interest in luxury and fashion.
  • A very strong work-ethic, with a desire to go above and beyond. As a high-growth business, this is far from a conventional 9-5 ‘job’.
  • Patient, empathetic and somebody who remains calm in difficult situations where others don’t.
  • Resilient and able to take feedback onboard.
  • Meticulous, and with a high attention to detail.
  • Ability to highlight problems and suggest actionable solutions.
  • Willing to put in as much hard-work as necessary to ensure that standards are maintained and results achieved.
  • Strong communication skills and able to effectively represent our brand values in the public arena.

What skills are not essential, but desirable?

  • Experience in the luxury and/or fashion spaces.

What can you expect at Cudoni?

  • A competitive salary.
  • Shares in the business.
  • A very sociable and interactive office environment.
  • Regular team activities and away-days.
  • Highly qualified and ambitious teammates.

How can I apply to Cudoni?

Please send us your CV along with a covering email explaining why you’d like to come and work with us!


Application Form

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Applicant Requirements

The recruiter would like you to confirm you meet the following requirements before your application can be sent. Please tick the following boxes to confirm you meet the requirements of the role. These requirements do need to be confirmed in order for your application to be sent

Calm under pressure and able to take feedback onboard. *

A high-level of written and spoken English. *

Clean, UK Driving License. *

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