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Customer Care Advisor

Listing ID: 1286958

Customer Care Advisor

Type of Position: Permanent Position
Company / Organisation / Artist Name: JADED LONDON
Area of Fashion: Customer Services
Location: Non location based role
Hours: Full Time
Experience: 1 to 2 years
Specified Hours: ​​​​​​​Tue to Sat, 10am-7pm with a 1 hour lunch
Salary: Competitive
Reporting To: Customer Care Manager
Twitter Handle: @JadedLDN
Deadline: Ongoing
Ad Expires In: 3 weeks 5 days
About: London based siblings Jade and Grant Goulden founded Jaded London in the summer of 2013.

Inspired by global street style from East London to LA and Asia the creators set about designing their trend focused collections now adored by celebrities and a growing army of dedicated followers worldwide.

The designers are continuously developing unique prints and sourcing innovative fabrics to ensure Jaded London is at the forefront of trend and design.

The brand sells womenswear, menswear and swimwear. It is currently stocked at major global retailers such as ASOS, Urban Outfitters, Topshop and Topman as well as their own online store

We’re looking for a Customer Care Advisor to join the fashion obsessed team at Jaded London.  Our customers are extremely important to us therefore it is vital that we resolve any issues as soon as possible and customers are happy with their experience shopping on our website.

Your role will include:

  • Dealing with daily customer queries and assisting with returns, exchanges and any product faults
  • As a fast learner, you’ll use a number of customer service softwares
  • Processing and updating of the weekly dispatch, back order and returns reports
  • Liaising with the warehouse to ensure quick dispatch, order fulfilment and delivery dates are met
  • Communicating with the production and social teams to ensure accurate product information and launch dates are correctly communicated
  • Maintaining a positive and responsive voice across the social media accounts
  • Weekly collating of all data in regard to number of emails replied to, response times, returns processed, etc., to identify areas for improvement to maintain a seamless customer journey
  • Demonstrating a great knowledge of our product and general love for the brand

Key Skills and Experience: 

  • Experience providing excellent customer service
  • Strong communication skills, both written and verbal
  • Good knowledge of Excel and managing Outlook emails 
  • A fast learner on software programmes
  • Diligent with strong organisational skills
  • Friendly and enthusiastic
  • A real passion for fashion and maintaining excellent customer care


Please apply with a CV and cover letter via the application form.

Application Form

Applicant Requirements

The recruiter would like you to confirm you meet the following requirements before your application can be sent. Please tick the following boxes to confirm you meet the requirements of the role. These requirements do need to be confirmed in order for your application to be sent

Experience providing excellent customer service. *

Strong communication skills, both written and verbal. *

Good knowledge of Excel and managing Outlook emails. *

Friendly and enthusiastic. *

File Attachment

PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"

Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage.
I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.

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