Customer Experience Agent
Customer Experience Agent
Type of Position: Temporary Position Company / Organisation / Artist Name: Paul Smith Area of Fashion: Customer Services Location: Nottingham, East Midlands, UKEmployment Length: 10-week FTC Hours: Full Time Experience: Entry level Specified Hours: 37.5 hours per week Reference Number: 003716 Salary / Wage: Competitive Reporting To: Customer Experience Assistant Manager Website: https://www.paulsmith.com/uk Twitter Handle: @ Deadline: 22nd November 2026 Ad Expires In: 1 week 3 days About: Founded in Nottingham in the 1970’s, the Paul Smith collections have become internationally recognised and Paul Smith is one of Britain’s most renowned and successful designers. Up until the age of 16, Paul had wanted to be a professional cyclist, but a serious accident set him on a different path. Once out of hospital Paul fell in with a group of art students. They talked constantly about art, architecture and design and Paul found himself longing to be part of that exciting world. From its origins in one small shop in Nottingham in 1970, Paul Smith has grown into a global business, selling in six continents. Comprising of complete clothing, shoe and accessory collections for men, women and children; representation is further extended by associated product licenses where the potential of the brand has been recognised by key licensees in the fragrance, eyewear and interior businesses. |
Paul Smith is one of Britain’s leading independent design companies. We champion positivity, curiosity and creativity. These qualities underpin every Paul Smith design, whether it’s a shirt, a shop or a special collaboration. Reaffirming the values that Paul set down in 1970, ‘classic with a twist’ remains the guiding principle of the company. Happily positioned between high fashion and formalwear, while taking reference from both, Paul Smith has always been proud to stand apart.
We are seeking a Ttemporary Customer Experience Agent to join us for a 12-week contract during our peak sales period. In this role you will deliver a best-in-class customer experience by managing customer enquiries and escalations, building strong relationships, and ensuring service levels are consistently met. You will also be a brand ambassador for the Paul Smith Loyalty Program and will support customers with points collection, redemption, and account management.
The role of Customer Experience Agent:
- Handle customer enquiries and escalations, ensuring SLA’s are maintained.
- Be a brand ambassador for the Paul Smith Loyalty program, answering queries on points collection, redemption and account management.
- Build and maintain relationships with Retail Stores and internal departments, providing feedback and recommendations for service improvements.
- Confidently use internal systems to manage orders, cases, and customer interactions, ensuring accurate and timely updates.
- Stay informed on current customer experience trends, services, networks, and tools.
- Support the Retail Operations team with key projects, initiatives, and ad-hoc tasks as and when required.
What Paul Smith is looking for:
- Experience working within Retail Sales or a customer-focused role.
- Highly computer literate, with experience using a CRM.
- Exceptional customer service skills.
- Administration experience.
- Excellent attention to detail and ability to accurately input data.
- Excellent written and verbal communication skills.
- Exceptional telephone manner and a good listener.
- Excellent problem-solving skills.
- Ability to stay calm under pressure.
- Flexible to work extended hours during busy periods.
- An interest in fashion and the Paul Smith brand is a big plus.
At Paul Smith, we celebrate and encourage applications from all walks of life into our growing workforce. We are committed to empowering people from any background, belief system, or ethnicity, offering an inclusive environment where talent is recognised and valued.
