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Customer Service Administrator

Listing ID: 1355009

Customer Service Administrator

Type of Position: Permanent Position
Company / Organisation / Artist Name: New Balance
Area of Fashion: Customer Services
Location: Warrington, Cheshire, North West, UK
Hours: Full Time
Reference Number: R23967
Twitter Handle: @
Deadline: Ongoing
Ad Expires In: 3 weeks 6 days
About: New Balance has a history of 110 years of enduring performance and is still running strong today. Part of what makes New Balance so unique is our commitment to making products that not only provide performance, but also superior fit and comfort. The same attention that is placed on our athletic shoes and apparel is also placed on our associates. New Balance thrives because of the passion and dedication of the people we hire. We rely on our associates to match our enthusiasm for the business and to help drive consumers to move further, faster and more frequently. We seek associates who are always on the move. Associates who push themselves forward and are motivated to move New Balance forward. Ask yourself: Are you ready to move the world?

For over a century, New Balance has inspired athletes and communities of all kinds in their pursuit of excellence. We innovate fearlessly, guided by our core values and we are driven by the belief that conventions were meant to be challenged. We seek leaders and pioneers — because there’s no time to wait around for next. At New Balance, We Got Now. ​

To provide administration support to the European Key Account team. Ensure all aspects of the tasks are completed in a timely manner, including order processing, orderbook reconciles. Be pro-active, professional and a supportive team player. Act as an ambassador of New Balance and demonstrate the key values of Integrity, Teamwork.

Main Accountabilities:

  • Placing forward orders inline with monthly order cut off
  • Reconciles to be actioned and communicated to the Account teams
  • Ensure that the order book is dated and aligned to key product launches and intros as well as customer required delivery dates
  • Adhere to Action Orderbook Cleanse and Housekeeping monthly ensuring all deadlines issued by the team are executed
  • Ensure orderbook is valid with correct customer information, dates, order types, prices and discounts and any issues are identified and resolved with urgency
  • Ensure all worksheets, VAS and booking requirements are met and deadlines adhered to where relevant
  • Ensure cancellations are processed in line with EMEA policies
  • Ensure that minimum standards are met in all aspects of the role and procedures are followed correctly
  • Take ownership of your personal objectives and development
  • Communicate effectively with all members of the team and the wider business, escalating any issues outside your remit to the appropriate department
  • Work within the Data Protection policy to ensure that we are meeting our obligations
  • Pro-actively offer support

Requirements for success:

  • Experience in a similar role or industry
  • Microsoft Office skills essential including basic Excel formulas
  • Strong organisation & Time Management skills
  • Excellent problem-solving ability
  • Clear and concise communicator
  • Self-motivated, ability to work as part of a team or alone
  • Strong attention to detail
  • Good relationship builder with internal and external customers
  • Conscientious
  • Team player
  • Works well under pressure and strict deadlines

Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment.  We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.


Application Form

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