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Customer Service Advisor

Listing ID: 1363097

Customer Service Advisor

Type of Position: Permanent Position
Company / Organisation / Artist Name: Fashion Personnel
Area of Fashion: Customer Services
Location: Nottinghamshire, East Midlands, UK
Hours: Full Time
Reference Number: CHG906102
Salary: Commensurate with experience
Twitter Handle: @
Deadline: 7th February 2022
Ad Expires In: 1 week 3 days
About: For jobseekers, our impressive client base will enable us to introduce you to some of the most exciting and aspirational employers within the industry. Our recognition that every person's career path is personal means that we will take the time to genuinely understand your motivations and ensure that your next move is the right move.

This is an opportunity for a Customer Service Advisor to join a quality fashion brand. You will work within a team to ensure accurate, on time and safe delivery of all orders, as well as driving sales and answering customer enquiries via phone, email and live chat.

The role:

  • Place orders, process exchanges and refunds, and answer any questions, in a prompt, courteous and efficient manner.
  • Communicate with customers via the phone, email, live chat.
  • Work with the warehouse and carriers to ensure that the customer has the best delivery experience.
  • Aid with the supervising and maintaining of the customers online shopping journey, ensuring imagery, descriptions, FAQ’s and content are correct.
  • Where possible, establish long-term relationships with key customers based on data about their preferences, behaviours and purchases.
  • Confidently liaising with members of the team from other departments, including merchandising, marketing, production and store retail staff

The candidate:

  • Proven track record of working effectively and efficiently within a Customer service or ecommerce environment.
  • Good administration and numerical skills.
  • Excellent IT skills, including Outlook and Microsoft.
  • Experience with using Zendesk or a comparable CS system.
  • Excellent verbal and written communication skills.
  • Well organised, systematic and logical.
  • Highly motivated with a disciplined approach to problem-solving.

Application Form

Please provide your cover letter within the field provided, not as an attachment. Thank you.

File Attachment

PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"

Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage.
I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.

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