Crew Clothing Company was founded in Salcombe in 1993.  Today Crew is a great British brand, and our success lies in our authentic passion for producing great looking, well made clothes.  We now have more than 70 stores and a thriving website, and the business continues to grow.

Our people are at the heart of our company.  With a passion for exceptional service, and a love for our product, our team is dedicated to offering the best customer experience – nothing is too much trouble.

Crew Clothing is looking for a full-time Customer Service Agent to join the team in Braunton, Devon.

As a Customer Service Agent, you’ll be the first point of contact for our customers, delivering exceptional service across phone, email, live chat, and social media. Whether answering a question, solving a problem, or simply offering reassurance, you’ll be a key part of the customer journey and the wider Customer Service team.

This role is ideal for someone with a positive attitude, strong communication skills, and a genuine passion for helping people. No two days are the same — so adaptability, empathy, and teamwork are essential.

Responsibilities of the Customer Service Agent…

Operations & Administration:

• Supervise administrative tasks, including order issues, returns, refunds, and delivery queries.
• Ensure all processes are followed accurately and in line with company policy.
• Support in the monitoring team workflow to ensure prompt responses and task completion.
• Communicate clearly and efficiently with the Distribution Centre to help resolve order-related issues and ensure a smooth customer journey.

Communication & Reporting:

• Maintain clear lines of communication.
• Share insights and feedback with the wider business to help shape service improvements and highlight key trends.
• Ensure all team members are kept up to date with the latest product, service, and system updates.

What Crew Clothing is looking for…

Required:

• Excellent written and verbal communication skills, with the ability to adapt your tone for different channels.
• A natural listener who shows empathy, patience, and understanding in every conversation.
• Positive attitude toward teamwork and problem-solving, especially during busier trading periods.
• Confident using (and learning) multiple software platforms.
• Able to stay calm and focused under pressure, while managing multiple tasks.

Beneficial:

• Experience in a customer-facing role, ideally within retail, hospitality, or a contact centre environment.
• Familiarity with customer service platforms, e.g. Zendesk or similar, is an advantage.