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Customer Service Assistant

Listing ID: 1066842

Customer Service Assistant

Type of Position: Permanent Position
Company / Organisation / Artist Name: People Tree
Area of Fashion: Customer Services
Location: Camden, North London, London, UK
Hours: Full Time
Reporting To: Head of Ecommerce
Deadline: Ongoing
Ad Expires In: 1 week 4 days
About: People Tree is an award winning Fair Trade fashion label with Ecommerce, wholesale and retail operations in Britain and Japan. We work with Fair Trade producer groups to create a well-designed collection that respects people and planet. We give design and technical assistance to help marginalised artisans and craftspeople overcome the barriers to selling their products. We pay our producers a fair price, offer advance payment when needed and commit to a long term partnership. We set best practice standards in sustainable garment production.

Responsibilities:

  • To ensure outstanding service is provided for our customers with every contact, in all forms of communication (current contact channels include; telephone, email and social media).
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Manage incoming calls and customer queries.
  • Assist customers to register online and/or to process their orders.
  • Manage customer refunds and liaise with the warehouse when necessary.
  • Communicate promptly with any information to customers about their orders.
  • Assist customers with late returns and faulty goods.
  • Manage complaints and escalation process as appropriate.
  • Helping customers track their parcels and raising claims for any that go missing with couriers (Royal Mail, DHL & DPD.
  • Facilitate communications between internal departments on issues, highlighting problems and composing solutions you have gained knowledge of through customer queries.
  • Contribute to team effort by accomplishing related results as needed.
  • Liaise with the external office management to order the necessary office supplies.
  • Manage the buying of all other necessary office supplies including stationary
  • Manage the Cleaner and liaise with the Cleaners management company when necessary.
  • Ensure general office maintenance issues are managed by liaising with the office management company.
  • Ensure the general tidiness and order of the office is monitored at all times.
  • Support Ecommerce and Wholesale teams with ad hoc tasks.

You have:

  • Previous customer service experience.
  • Enthusiasm and a hardworking attitude.
  • Excellent communication skills and enjoy working in an energetic and busy team.
  • A passion for sustainability, fashion and the environment.
  • Excellent keyboard and written skills, articulate with good spelling and grammar.
  • Excellent communication skills specifically in regard to building relationships with customers.
  • Excellent eye for detail and good organizational skills.

Application Form

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Applicant Questions

The recruiter would like you to answer the following questions. The questions need to be answered in order for your application to be sent

Please explain why you feel you are suited to this role and working for People Tree? *

1500 characters remaining.
Please advise your salary expectation? *

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Please advise your current notice period, if any? *

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File Attachment

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I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage.
I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.

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