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Customer Service Assistant

Listing ID: 1465290

Customer Service Assistant

Type of Position: Permanent Position
Company / Organisation / Artist Name: Seventh Stores Ltd
Location: South East London, London, UK
Hours: Full Time
Experience: 2 to 5 years
Specified Hours: Monday - Friday 9-5pm
Reporting To: Client Service Manager
Twitter Handle: @seventhstores
Deadline: Ongoing
Ad Expires In: 3 weeks 2 days
About: Seventh was conceptualised by a prominent thought of creating purposeful product aesthetically. Starting with an essential tracksuit, showcasing the blend of minimalism and old-school streetwear - Seventh has now expanded to a line of contemporary ready to wear pieces. Established in 2019, the brand's mission is to make life easy for people through simple yet elevated product. Seventh has established it's headquarters in London, alongside serving a worldwide online community.

Seventh Stores is looking for an experienced full-time Customer Service Assistant who enjoys working as part of a team.  As Customer Service Assistant, you will be providing support and reporting to the Client Service Manager, working closely with them to assist in responding to emails, social media admin-related tasks and assisting in our daily customer service communication along with handling returns, exchanges and press enquiries. 

Suitable applicants will have relevant client service fashion experience, be highly organised, dynamic and able to work in a fast-paced environment.  This role also requires the ability to travel to our London office 1-2 days a week with other days remote.


  • Ask open questions to find out customers' needs 
  • Responding to customers' queries via email, WhatsApp and Instagram
  • Booking in collections and deliveries 
  • Looking up stock for customer requests 
  • Complying with the Seventh “tone” 
  • Contacting customers when required 
  • Assisting the Client Service Manager with other duties including press and loaning requests 
  • Knowledge of all product lines 
  • Identify any issues with warehouse or other systems 
  • Building relationships with customers and clients 
  • Participating in brainstorming sessions 
  • Resolving any customer complaints 
  • Recommend, select and locate the correct product for the customers needs
  • Provide information about Seventh and promote the services 
  • Guarantee a high level of customer service at all times 
  • Educate and guide customers about Seventh 
  • Handling returns & exchanges 
  • Assisting stylists and press in our studio with selecting pieces and managing the product
  • Using initiative to identify opportunities on various platforms 
  • Remain aware of the latest trends and remain fully updated on product knowledge 
  • Offer alternative products when necessary 
  • Maintain a customer-friendly and customer-focused environment at all times 
  • Comply with all Seventh policies and procedures at all times

Skills and Knowledge 


  • At least 2 years' customer service experience
  • Able to travel to our office in south east London
  • Excellent communication, numeracy and written skills 
  • Able to work effectively within a team environment 
  • Fashion-conscious and trend aware 
  • High level of personal enthusiasm to drive work to completion
  • Client-focused, confident and assertive 
  • Efficient and punctual 
  • Positive and enthusiastic with a can-do attitude 
  • Professional manner 
  • Willing to learn new skills 
  • Flexible and reliable 


  • Zendesk experience


Please apply with a CV and cover letter via the application form.

Application Form

Please provide your cover letter within the field provided, not as an attachment. This field is strictly for including your cover letter text. Thank you.

Applicant Requirements

The recruiter would like you to confirm you meet the following requirements before your application can be sent. Please tick the following boxes to confirm you meet the requirements of the role. These requirements do need to be confirmed in order for your application to be sent

I have at least 2 years' customer service experience. *

I'm able to travel to attend work in south east London 1-2 times a week. *

I have excellent communication, numeracy and written skills. *

I'm fashion-conscious and trend aware. *

File Attachment

PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"

Files must be less than 4 MB.
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Files must be less than 4 MB.
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Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
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Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
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I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.

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