About: REFY is all about simplifying beauty. We’re committed to creating products and a community that inspire you to be your most confident self. We develop only the essentials, products that are easy-to-use and multifunctional, that work for your on-the-go lifestyle, where simplicity and efficiency are key. Launching in 2020, our founders wanted to create a space that cut through an overwhelming market with 100’s of products, and gave our community the products they were looking for, simplified.
Bringing world-first formulas and products to market, we’re leading a new world of beauty; we’re always vegan, cruelty and fragrance free and proud to be Leaping Bunny certified. All our products have been developed to suit all skin tones and types, with added ingredients, such as Hyaluronic Acid, Niacinamide and Peptides, to give you even more out of your beauty.
An exciting role has come up for a temporary Customer Service Assistant here at REFY to help support our team during peak season.
We are looking for an energetic problem-solver who thrives in a fast-paced environment, takes initiative, and goes the extra mile for customers.
The role will be a temporary contract running until the end of January 2026, with a one-month probationary period to review performance against agreed targets before continuation.
Key Responsibilities
Reply to customers on all platforms, consistently providing the highest standard of customer service and upholding our REFY tone of voice
Achieve and maintain daily performance targets
Report back on any patterns of customer feedback or common issues raised by customer issues to the Customer Service Manager
Profile:
At least 1 year's experience working in customer service
Strong team player with a collaborative approach
Sharp, solution-focused, and proactive problem solver
Excellent written and verbal communication, with exceptional accuracy
Confident in achieving and exceeding departmental targets
Thrives in fast-paced environments while maintaining high performance under pressure
Adaptable to communicating in the REFY tone of voice
Comfortable navigating and adapting to multiple software platforms
About REFY:
Aspirational Yet Understated: We are an aspirational brand and workforce that pushes boundaries and disrupts the market in an understated way.
Community First: We prioritise community and collaboration.
Lead Don't Follow: We champion innovation and initiative, creating an environment where people are empowered to lead and bring ideas to the table.
Live. Laugh. Love: We believe in fostering a positive and enjoyable work environment, promoting a healthy work-life balance and encouraging laughter and love along the way.
Your Most Confident Self: We believe in empowering our team members to bring their most confident and authentic selves to work.
REFY are committed to fostering a workplace culture that embraces diversity and promotes inclusion. We are committed to providing equal opportunities for all employees, workers and job applicants regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, or pregnancy. Our goal is to create an environment where everyone feels confident and empowered to lead with their ideas and contribute a unique perspective.
