Poster Girl is looking for a part-time Customer Service Assistant to join the team in London.

Responsibilities of the Customer Service Assistant

Customer Service:

• Manage and respond to customer enquiries promptly and professionally via email and other customer service channels.
• Provide updates on orders, deliveries, returns, exchanges and refunds according to POSTER GIRL terms and conditions.
• Resolve customer complaints and order issues efficiently, taking ownership of queries from start to finish.
• Liaise with warehouse and fulfilment partners to investigate missing orders, delivery delays and stock discrepancies.
• Respond to product, sizing, fit, deadline and stock availability enquiries.
• Provide a high standard of customer care while maintaining a friendly, helpful and consistent brand voice.
• Identify recurring customer issues and proactively suggest improvements to the customer experience.
• Maintain accurate customer service records and ensure all outstanding enquiries are followed up.

Website & E-commerce Support

• Upload new products to the website, ensuring product descriptions, imagery, pricing and sizing information are accurate.
• Manage product listings and maintain up-to-date product information and stock availability.
• Visually merchandise the website, ensuring products are presented in a way that reflects the POSTER GIRL brand aesthetic.
• Support website updates, product launches and general e-commerce administration.
• Identify and resolve product listing errors or discrepancies to ensure a smooth online shopping experience.

Application

Apply with a CV and a cover letter outlining your suitability and interest.