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Customer Service Associate

Listing ID: 1287612

Customer Service Associate

Type of Position: Permanent Position
Company / Organisation / Artist Name: MONC
Location: West London, London, UK
Hours: Full Time
Experience: 1 to 2 years
Specified Hours: Monday - Friday, 9am-6pm with an hour for lunch.
Start Date: Immediately
Reporting To: Founder & Creative Director
Deadline: 31st May 2021
Ad Expires In: 2 weeks 2 days
About: At MONC, we’re on a mission to fuel individuality and end monotony. We believe we can better the eyewear industry with our considered and unique approach to design — for the benefit of both people and planet. The way people learn about, purchase and own eyewear needs a refresh. For too long the industry has been elusive and unaccountable. We are determined to change that with a considered approach and appreciation for thoughtful, timeless design.

We value the skills of traditional craftspeople; choosing to step away from high volume manufacturing, instead taking the decision to use highly skilled and experienced artisans in the manufacture of each of our products. We are here to challenge and lead the industry in taking pride in and ownership of its impact, whilst encouraging pride in their individuality for our wearers.

We are looking for a Customer Service Associate to join our team at our studio in West London.

At MONC, we’re on a mission to fuel individuality and end monotony. We believe we can better the eyewear industry with our considered and unique approach to design — for the benefit of both people and planet. The way people learn about, purchase and own eyewear needs a refresh. For too long the industry has been elusive and unaccountable. We are determined to change that with a considered approach and appreciation for thoughtful, timeless design.

We value the skills of traditional craftspeople; choosing to step away from high volume manufacturing, instead taking the decision to use highly skilled and experienced artisans in the manufacture of each of our products. We are here to challenge and lead the industry in taking pride in and ownership of its impact, whilst encouraging pride in their individuality for our wearers.

If you would like to be part of an eyewear start up and get hands on in a small studio gaining experience in design, running a studio, directly liaising with our customers and experiencing how a brand functions, we would like to hear from you!

Responsibilities:

  • You will be the face of MONC for our customer, so you'll be representing the brand ethos and personality through a friendly approach and a professional manner
  • You'll be in charge of directly communicating with customers throughout the whole customer experience, efficiently managing the entire order process
  • Managing stock, cleaning and maintaining frames
  • Dedicating time for customer outreach on social platforms to expand our customer base

 
Requirements:

  • Experience in customer relations and engaging directly with customers
  • Fluent and highly competent in both written and spoken English
  • Willing and able to develop a very good understanding of our frames to provide detailed and accurate information for the customer, as well as providing styling recommendations where required
  • Willing to gain an understanding of our prescription services and be able to advise customers on their bespoke lens requirements (prior experience in this is helpful, but not compulsory as training will be provided in this area)
  • Passionate about sustainability and craftsmanship
  • Exceptionally organised and able to use structured thinking to apply to tasks
  • A strong team player and communicator

 
Benefits:

  • Your very own MONC sunglasses and spectacles with discounts for family and friends
  • West London location (Westbourne Park/Notting Hill)
  • Flexible working in an ambitious and exciting studio
  • 25 days holidays (+ Bank Holidays)
  • 3rd floor view, and balcony for hot summer days

Application Form

Applicant Requirements

The recruiter would like you to confirm you meet the following requirements before your application can be sent. Please tick the following boxes to confirm you meet the requirements of the role. These requirements do need to be confirmed in order for your application to be sent

Experience in customer relations and engaging directly with customers. *

Fluent and highly competent in both written and spoken English. *

Exceptionally organised and able to use structured thinking to apply to tasks. *

A strong team player and communicator. *

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