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Customer Service Executive

Listing ID: 1029157

Customer Service Executive

Type of Position: Permanent Position
Company / Organisation / Artist Name: Tagged Resources
Area of Fashion: Customer Services
Location: Manchester, North West, UK
Hours: Full Time
Experience: 2 to 5 years
Reference Number: TGN3099
Salary: Competitive Salary DOE
Twitter Handle: @taggedresources
Deadline: Ongoing
Ad Expires In: 3 days 1 hour
About: We are industry specialists working with Retail and Wholesale Suppliers. As a team we have 25 years of recruitment and industry experience, working with Retail and Wholesale Suppliers and have always believed that best practice means keeping it simple. We are passionate about what we do and work very hard, taking the time to build strong relationships, understanding your business and personal requirements. To this end we have key goals and values that run through everything we do.

A well-established & exciting fashion brand based in Manchester is currently recruiting for a Customer Service Executive to join their team. They have multiple websites, have recently seen explosive growth and are now looking to take the business to new dizzy heights in the UK and Internationally.
 
The Role:

  • Managing all customer returns, refunds and complaints & processing them in a timely manner.
  • Working to KPI’s in line with company targets.
  • Monitoring and responding to all customer complaints/comments across various social media channels.
  • Taking inbound customer sales queries by email and phone.
  • Communicate effectively with internal stakeholders and external agencies & suppliers.
  • Weekly reporting.
  • Other duties as required.

 
Skills Required:

  • A minimum of two years' experience in a similar role, within a retail or wholesale fashion environment.
  • Experience in updating web and mobile content using Content Management Systems.
  • Experience working across various digital platforms.
  • Communicate effectively and build strong relationships with a wide range of stakeholders.
  • Manage multiple updates, projects and challenges to meet deadlines.
  • Able to multi task and prioritize busy workload.
  • Strong attention to detail and analytical skills.

 
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