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Customer Service Executive

Listing ID: 1428446

Customer Service Executive

Type of Position: Permanent Position
Company / Organisation / Artist Name: Atelier Bordelle
Area of Fashion: Customer Services
Location: Ladbroke Grove, West London, London, UK
Hours: Full Time
Experience: Entry level
Specified Hours: Monday – Friday
Start Date: September 2022
Reporting To: Head of Ecommerce and Client Services
Deadline: Ongoing
Ad Expires In: 2 weeks 2 days
About: Bordelle is a niche and unusual concept in luxury lingerie and body wear that combines true craftsmanship with ground-breaking designs. We are a small and tight-knit team, driven by integrity, respect and honesty. We strive to create pieces that embody unique, bold and unconstrained innovation, which we are able to deliver through technical know-how developed over many years. The success of Bordelle would not be possible without a fiercely collaborative approach in which the team are encouraged to adopt an entrepreneurial mind-set. United by a true passion for lingerie, the Bordelle team enjoy a fulfilling and happy work environment, where we embrace curiosity and experimentation to become fearless in the pursuit of innovation and design.

We are searching for a driven and passionate individual to take on our Customer Executive role and to assist our Head of Ecommerce and Client Services.  This role is an exciting opportunity to gain experience in high-end customer service, and to develop in a fast-pace, inspiring work environment.  Suitable applicants will have a passion for providing the highest quality customer care and resolutions, with the desire to learn new skills and the specifics of Bordelle lingerie.

Responsibilities:

  • Mainly studio based, but some homeworking will be permitted
  • Working with Customer Service team to provide exceptional, luxury customer service to our diverse and interesting clients
  • Understand and implement a clear tone of voice across all customer service channels – email, phone, text
  • Emailing with clients regarding online orders, sizing, styling and logistics
  • Liaising with our fulfilment centre in the UK and Europe
  • Providing effective and appropriate customer care
  • Providing excellent advice and solutions over the phone
  • Assisting/running showroom appointments
  • Assisting with Sample Sales and events
  • Looking at innovative ways to continually improve customer service
  • Website admin for product launches
  • General assistance to Head of Ecommerce and Client Services

The Person

Required:

  • Good Excel and Outlook knowledge
  • Ability to work to tight deadlines
  • A friendly and enthusiastic team player
  • Eager to learn new methods and skills
  • Meticulous
  • Excellent communication skills, both oral and written
  • Excellent problem-solving and organisation skills

Desirable:

  • Some luxury retail experience is preferred
  • Luxury retail or customer service experience would be advantageous
  • A passion for and knowledge of lingerie would be highly advantageous
  • Bilingual speaker is of interest – English, and a European language such as German, French or Spanish

Application

Please submit your CV along with a cover letter explaining why you are the right person for the role.

At Bordelle, we encourage and welcome applications from all backgrounds.  All qualified applicants will be considered for employment.


Application Form

Please provide your cover letter within the field provided, not as an attachment. This field is strictly for including your cover letter text. Thank you.

Applicant Requirements

The recruiter would like you to confirm you meet the following requirements before your application can be sent. Please tick the following boxes to confirm you meet the requirements of the role. These requirements do need to be confirmed in order for your application to be sent

Good Excel and Outlook knowledge. *

Ability to work to tight deadlines. *

A friendly and enthusiastic team player. *

Eager to learn new methods and skills. *

File Attachment

PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"

Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage.
I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.

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