Due to continued growth, Tagged Resources client, a well-established and highly successful business, renowned for delivering high-quality garments across the Healthcare, Corporate Wear, Workwear, and Sportswear sectors, is looking for a bright, motivated and outgoing Customer Service / Key Account Manager with energy, personality and a genuine enthusiasm for working with people.

Alongside its garment division, the company also operates an integrated advertising and marketing agency and a fast-growing fitness racing business.  The company combines the stability and experience of an established organisation with an ambitious, forward-thinking approach.  This creates exciting opportunities for bright and driven individuals looking to develop their careers within a growing business.

As a quick learner capable of developing a strong understanding of the business, its products, customers and supply chain, the successful applicant will be responsible for managing and developing established customer accounts, while also identifying and pursuing new business relationships and opportunities.

The role of Customer Service / Key Account Manager:

• Build and develop relationships with key Healthcare, Teamwear and University and College customers
• Act as a principal point of contact for customers, dealing with queries and resolving issues promptly
• Develop relationships with prospective colleges and secure new partnerships
• Manage account renewals and ongoing customer aftercare
• Place, monitor and track customer orders through to delivery
• Coordinate UK and international deliveries and manage delivery schedules
• Liaise closely with internal teams to ensure customer requirements are met
• Prepare quotations and estimates
• Take ownership of issues and see them through to resolution

What Tagged Resources is looking for:

• Bright, confident and a quick learner
• Lively, outgoing and comfortable dealing with people at all levels
• Driven, enthusiastic and keen to get things done
• Naturally customer-focused and able to build strong relationships
• Highly organised and capable of managing several priorities
• Logical, practical and a good problem solver
• A clear and confident communicator
• Comfortable taking responsibility and using their own initiative
• IT literate, with a good working knowledge of Excel; ERP experience is a plus.
• Experience in customer service, account management or a similar commercial role is a plus –attitude, aptitude and potential are equally important to us.

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Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify.

Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites.  All are updated daily.