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Customer Service Representative

Listing ID: 1276678

Customer Service Representative

Type of Position: Permanent Position
Company / Organisation / Artist Name: u&i Search Ltd
Area of Fashion: Customer Services
Location: Leicestershire, East Midlands, UK
Hours: Full Time
Salary: Competitive with excellent company benefits
Reporting To: Head of Department
Twitter Handle: @uandisearch
Deadline: Ongoing
Ad Expires In: 2 weeks 6 days
About: u&i Search - we are experts in fashion, textiles and retail recruitment! We take the time to get to know what really makes you tick, whether you’re looking for your next challenge or you need to find someone who's that little bit brilliant. We have a wide range of vacancies throughout the UK and worldwide, across all sectors- from textiles and clothing to footwear, and accessories. All within brands, manufacturing and retail.

Our client are manufacturers of a wide range of products in the Imaging market.  They have an exciting opportunity for a Customer Service Representative to work on the export division. 

This is a full time role of 39 hours and the candidate MUST have experience working with exporting goods.

Export Customer Service Representative - The Role:

  • Responding to online reviews and maintaining our reputation to the highest standard.
  • Scouting and addressing online reviews from Amazon, Trust Pilot and additional select ecommerce platforms.
  • Supporting with technical end user tickets coming through the Jira system and helping rectify issues in a timely manner.
  • Assisting and managing warranty claims.
  • Getting in touch with end users.
  • Managing phone calls and Live Chat system.
  • Answering end user emails and technical concerns in a timely manner.
  • Attending trade shows in order to assist the field with technical knowledge.
  • Entering accurately customers' orders for UK and Export dealers.
  • Completing customer care to resolve outstanding issues which may include handling conflict at times.
  • Solving complaints to get customer satisfaction.
  • Collaborating with other departments to efficiently resolve outstanding matters.
  • Communicating with customers regarding their orders, which may involve investigation of prior paperwork and e-mails.
  • Administration of direct selling to Amazon customers
  • Be capable of arranging freight for UK and Export shipments and understanding the documentation required for shipping.
  • Provide cover for the Customer Service Manager, when absent, to manage the team to ensure all duties are carried out.

Export Customer Service Representative - The Candidate:

  • Previous knowledge of exporting goods essential
  • Educated to a minimum of 5 GCSE’s at grade 5 or above
  • At least 3 years' of experience in customer service
  • Excellent etiquette when communicating with customers
  • Experience with consumer products companies and retail customers is preferred
  • Knowledge in photography and/or digital imaging is a plus
  • Proficient in relevant computer applications and willing to learn new programs
  • Excel, Outlook and Word skills are a must.
  • Excellent written and verbal communications with both internal and external customers
  • Must be team oriented, detailed oriented and takes ownership of position responsibilities in a very busy work environment
  • Other Duties as assigned

Due to the anticipated interest in this role only short listed candidates will be contacted.


Application Form

Applicant Requirements

The recruiter would like you to confirm you meet the following requirements before your application can be sent. Please tick the following boxes to confirm you meet the requirements of the role. These requirements do need to be confirmed in order for your application to be sent

Experience working with exporting goods. *

At least 3 years' of experience in customer service. *

File Attachment

PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"

Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage.
I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.

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