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Customer Service / Sales Support Administrator

Listing ID: 1094026

Customer Service / Sales Support Administrator

Type of Position: Permanent Position
Company / Organisation / Artist Name: People Marketing
Location: Nottingham, Nottinghamshire, East Midlands, UK
Hours: Part Time
Experience: 1 to 2 years
Specified Hours: 24-28 hrs per week
Start Date: ASAP
Reference Number: 11676 1AA
Salary: £Dependent Upon Experience
Twitter Handle: @peoplemarket1ng
Deadline: Ongoing
Ad Expires In: 5 days 22 hours
About: People Marketing Fashion Recruitment (est. 1989) is a boutique recruitment agency specialising in the fashion & lifestyle industry. We recruit for a diverse range of vacancies in the UK and internationally, including jobs in design, technical, quality, sourcing, production, sales, buying & merchandising and ecommerce.

The majority of our consultants have first-hand industry experience, and our team are passionate and knowledgeable about the industry and the individuals who work in it. We have an extensive network of candidates built up over the last 25 years.
We have an impressive client list of retailers, brands and suppliers within fashion & textiles.

We are proud of our reputation for providing a high quality personalised service, and for placing the right candidates in successful long term career opportunities. Our business continues to grow through recommendations from candidates and clients.

Recruiting now!  We have two vacancies, looking for experienced Customer Service/Sales Administrators to work for a well-established group of apparel, hosiery and footwear brands based in Nottingham. This opportunity is recruiting on a minimum of 22-28hrs per week.

 
Working directly with a mix of customers: multi-channel trade retailers/online and independents and directly with the consumer. This position will support the internal teams and external customer, providing a high quality of service and delivery.
 
Customer Service/Sales Administrator - The Job Role:

  • Provide excellent service and support to internal and external customers. Reporting to the Customer Service Manager to ensure the smooth running of the department and the customer accounts.
  • Provide excellent customer service, liaising regularly with customers to keep them updated and to deliver product to match their needs and expectations.
  • Co-ordinating and monitoring the progress of customer orders.
  • In putting sales orders onto the system, checking for detail, prices & quantities.
  • Working with the sales team with in-season trading, to control and manage call off and replenishment orders and handle any ad hoc enquiries.
  • Positive management of delivery queries and claims. 
  • Ad hoc reporting on transaction.

Customer Service/Sales Administrator - The Person Specification:

  • At least 12 months experience within a similar customer service or sales support administration role. Preferably with previous knowledge of fashion or apparel.
  • Understands the importance of, and works to high quality standards
  • IT system experience, & Microsoft Office
  • Ability to work well as a team member, and individually.
  • Strong interpersonal communication skills (written and verbal).
  • Initiative. Problem-solving skills and decision-making ability.
  • Accuracy, quality and attention to detail
  • A professional demeanour and good telephone manner
  • Ability to multi-task, organise and prioritise workload and meet deadlines.
  • Be able to follow projects through and follow up where necessary. 

We regret that due to the high amount of interest that we receive for each of our vacancies, if you do not hear from one of our consultants within 5 days then unfortunately you have not been shortlisted for this role.


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