An exciting new opportunity has arisen for a talented and proactive Customer Service & Showroom Sales Associate to join our team.  At Bombshell, we pride ourselves on always being able to satisfy the needs of our customers. Providing a luxury service, accurate information, and advice in response to enquiries and showroom sales appointments surrounding Bombshell’s products.

Key responsibilities:

• Responding to customer queries through emails, letters, phones, live chat and social media.
• Accountable for daily tasks / reports with the customer services team – warehouse communication, refunds, stock counts and showroom stock management.
• Deal with, resolve and rectify complaints regarding customer service, delivery queries, and faulty goods.
• Inbox and Emails – day to day upkeep of Customer Service inbox.
• Offering styling advice to our customers in their showroom appointments.
• Drive sales through engagement of our customers, suggestive selling, and sharing product knowledge.
• Support studio and showroom management.

Your talents:

• Relevant experience, ideally in a retailer customer services, sales, showroom environment.
• MS Office proficiency (Word, Outlook, Excel, PowerPoint), Apple Mac and Google applications.
• Proactive self-starter with sense of accountability and outgoing personality.
• Excellent communication and sales skills. You enjoy building rapport with customers, and you have a can-do attitude.
• Happy to work in a small but dynamic team and demonstrate a strong interest in women’s occasion wear.

What we’ll do for you:

• Provide you with a competitive salary + showroom commission
• Generous employee discount
• We value curiosity and actively invest in the professional development of our people and support continuous, lifelong learning.
• We provide a caring, inclusive culture and environment in which we celebrate our differences and welcome the perspectives and contributions of all. 

Application

Please apply with a CV and cover letter via the application form.