Gymshark is looking for a passionate, customer-focused Customer Support Agent to join the fast-paced, global Customer Experience team in Solihull.

In this role, the successful applicant will deliver a world-class service across multiple channels including email, social media, and web chat - ensuring every interaction feels personal, insightful, and aligned with the brand experience.

Operating in a 24/7 environment, you’ll be part of a dynamic team that puts the customer at the heart of everything. You’ll play a key role in building trust, loyalty, and long-term relationships with a highly engaged and digitally savvy customer base.

What the Customer Support Agent will be doing:

• Managing customer interactions end-to-end, ensuring a timely and effective resolution for every query
• Delivering exceptional service across email, live chat, and social media channels
• Acting as the voice of the customer - providing feedback and identifying areas for improvement
• Making confident, customer-first decisions while balancing business impact
• Proactively identifying opportunities to exceed expectations and delight customers
• Building strong product knowledge to educate and guide customers effectively
• Following up on customer queries to ensure complete satisfaction
• Collaborating with internal teams to resolve complex issues
• Reporting trends and insights to leadership to support continuous improvement
• Supporting colleagues and contributing to a collaborative, high-performing team environment
• Working flexible shifts, including evenings, weekends, and holidays as part of a 24/7 operation

What Gymshark is looking for:

• At least 1 year's experience in a customer service or customer-facing role
• Proven ability to deliver high-quality service in a fast-paced environment
• Excellent communication skills, with the ability to build rapport and trust
• Strong problem-solving skills and the ability to think independently
• Comfortable working in a fully digital environment across multiple systems
• Experience managing customer queries via online channels (e.g., chat, email, social media)
• Ability to prioritise workload, manage time effectively, and stay organised
• Flexibility to work rotating shifts, including evenings and weekends
• A proactive mindset with a passion for helping customers and improving service
• Ability to adapt to change and thrive in a rapidly evolving environment
• Experience working independently while maintaining strong team collaboration
• High level of professionalism, emotional intelligence, and resilience

All successful candidates must be available to attend a 2.5-hour assessment centre on the 1st July, along with being available to start with us on the 3rd August 2026.

Location

Please note this is a hybrid role and requires the successful candidate to attend at least 3 days a week in GSIQ, Solihull, UK.

Belonging at Gymshark

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind.

About Gymshark

We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

Gymshark Perks:

• Performance-based Bonus opportunity
• Funded Healthcare benefit
• 25 days holiday, additional day for your birthday & Bank Holidays
• Contributory Employer pension scheme
• Flexible benefits programme – including salary sacrifice EV scheme, dental insurance, cycle to work, tech scheme, holiday trading
• Gymshark Employee Discount & long service awards
• Access to High Street cashback and discounts
• Financial, Physical and Mental Wellbeing Support
• Enhanced Family Leave package
• Life Assurance