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Digital Content Assistant

Listing ID: 664442

Digital Content Assistant

Type of Position: Permanent Position
Company / Organisation / Artist Name: Urban Outfitters
Area of Fashion: New Media & Digital
Location: Central London, London, UK
Hours: Full Time
Salary: Competitive Salary with fantastic Benefits package
Reporting To: Digital Program Manager
Twitter Handle: @
Deadline: Ongoing
Ad Expires In: 2 days 15 hours

Urban Outfitters is looking for an enthusiastic and dedicated individual to play a key role in the content and web management for the EU sites and apps. The ideal candidate is a dynamic, highly flexible, and driven individual who can excel under pressure, work within tight time constraints and is able to plan ahead.

This position will be responsible for a multitude of website related tasks whilst maintaining key relationships with several departments. The candidate will have great organisational and communication skills, attention to detail and have the ability to filter/prioritise feedback and requests.


  • Upload content on EU websites and apps using the CMS and personalisation/optimisation tool
  • Scheduling the content to go live accordingly with launch times
  • Responsible for QA testing and analysing of all content and links to ensure that information that is live is accurate to the brief through coordination and validation
  • Troubleshooting, communicating and/or resolving any issues
  • Required to attend weekly content marketing meetings and work collaboratively with various departments including Trade and Web Production

Projects and Process:

  • Manage site and app copy change requests (translation upload, help page amendments and ad-hoc service updates)
  • Perform audits and gap analysis, and use findings to develop recommendations to improvement site and content operations
  • Gather and share optimisation improvements across the customer journey through competitor research and analysing key metrics
  • Assist with Weekly and Monthly reporting that is shared out to the wider teams
  • Support the Manager with testing and bug reporting/resolution across our sites and apps
  • When required, collaborate with the Manager on various small to large scale Digital projects

Required skills and experience:

  • Excellent time management skills and an ability to drive any task or project forward to ensure it meets its deadlines
  • Be highly flexible in a fast-paced environment and able to work collaboratively with multiple departments
  • Excellent attention to detail and high level of accuracy 
  • Have the ability to work on multiple projects simultaneously with tight deadlines
  • Proactive personality that is able to identify and resolve issues before they go out to the customer; follow-through until resolution is vital
  • Degree level education in fashion or digital based discipline
  • Excellent verbal and written communication

Nice to have:

  • Competency with web-based product, content, or catalog management applications.
  • Familiar with the QA process
  • Technical expertise to answer questions about or troubleshoot problems with the site/app and CMS
  • Understanding of global eCommerce site and app experiences

Application Form

File Attachment

PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"

Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
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I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.

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