Digital Content Assistant
Digital Content Assistant
Type of Position: Temporary Position Company / Organisation / Artist Name: Charlotte Tilbury Area of Fashion: New Media & Digital | Retail & Ecommerce Operations Location: Central London, London, UKEmployment Length: 12-month FTC Hours: Full Time Experience: Entry level Specified Hours: Hybrid Reporting To: Digital Content Assistant Manager Website: http://www.charlottetilbury.com Twitter Handle: @ctilburymakeup Ad Expires In: 1 month 1 week About: Charlotte Tilbury, the world’s most sought after make-up artist, has poured 20 years of beauty expertise into her first eponymous range of skincare and makeup. The Charlotte Tilbury brand is about making expert artistry easy and accessible. This is achieved through uncompromising products and formulas that ‘do it for you’, innovative merchandising that simplifies choice and step-by-step instruction with every product. This ground-breaking brand launched in the UK in September 2013 to record-breaking results and critical acclaim. At Selfridges London, the first store to sell the range, sales exceeded targets by more than 800%. Headquartered in London, the business is now growing very rapidly across all channels. The brand launched in the US at Bergdorf Goodman and select Nordstrom stores alongside online partners Net-A-Porter, Beautylish and Violet Grey. Sales have again exceeded all expectations and new doors and geographies are planned for 2015. |
As Digital Content Assistant, you will play a key role in bringing Charlotte Tilbury’s magic to life online. From new product campaigns and brand activations to tech-led enhancements, you’ll support the delivery of compelling website and app content that excites customers and drives commercial performance. Collaborating with the Digital team, you’ll help create an innovative, engaging, and inspirational customer journey across our digital platforms.
Role Accountabilities:
- Support CMS (Contentful) activity as a superuser, assisting with the creation, updates, and maintenance of website and app content.
- Lead on the setup and maintenance Product Detail Pages (PDPs) and Product Listing Pages (PLPs) for new product launches and business-as-usual activations.
- Work with the Digital Translation team to ensure designated site and app areas are localised for international markets.
- Execute daily updates to the app home and shop pages, ensuring content is engaging, relevant, and on brand.
- Collaborate with the wider Digital Content team to deliver seamless NPD product launches and seasonal offers ensuring all assets are uploaded to the CMS on time.
- Support the creation of app landing pages aligned with campaign and business requirements.
- Maintain and update loyalty scheme rewards and information pages, ensuring accuracy and visibility of the latest offers.
- Contribute to content execution for product finder tools across the website and app.
- Coordinate with trade teams on checkout content updates, ensuring the latest offers are correctly featured.
- Maintain and refresh help pages (terms & conditions, privacy policy, cookies policy, FAQs) to ensure compliance and accuracy.
- Assist in the moderation of user-generated content (UGC) in line with brand guidelines.
- Support monthly site and app audits, ensuring content assets (imagery, copy, video) are rights-compliant and seasonally refreshed.
- Collaborate with the eCommerce Trade team to help optimise content for commercial performance.
- Contribute to the creation of Free Gift with Purchase marketing messaging across site and app.
Requirements:
- Educated to degree level
- Strong interest in Digital and Ecommerce, with a focus on content
- Comfortable working in a fast-paced, continually adapting environment with multiple moving projects and targets
- Ability to prioritise tasks and manage own time is imperative
- Highly organised, with strong attention to detail
- Genuine, patient, malleable, enthusiastic, and positive attitude
- Both creative and numerical
- An innovative, limitless thinker and problem solver
- Eager to learn and values continued self-development
- Experience working in Ecommerce and with CMS platforms (Contentful) a plus
Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.
Why join us?
- Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
- We’re a hybrid model with flexibility, allowing you to work how best suits you
- 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
- Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
- Financial security and planning with our pension and life assurance for all
- Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
- Bring your furry friend to work with you on our allocated dog friendly days and spaces
- And not to forget our generous product discount and gifting!
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
