Ralph Lauren is looking for a Digital Customer Experience Assistant to join the team in London.

The position is a crucial role within the Online Trading team.

As a crucial role within the Online Trading team, the Digital Customer Experience Assistant work with all departments to ensure that the last stage of development of online enhancements, new functionality and creative content is thoroughly tested and signed off ahead of launching to the site.  Once live, you will ‘walk’ the online consumer journey to ensure enhancements/releases/content are working as per the brief and partnering with the Associate to raise any issues to escalate and push a solution.

Responsibilities of the Digital Customer Experience Assistant:

• Conduct pre- and post-release UAT testing to ensure testing standards meet requirements · Report UAT results in a clear and concise manner · Investigate problems identified as a result of testing and provide feedback/input to teams · Keep up to date with all respective JIRA tickets & Confluence documentation. 
• Conduct UAT testing pre and post-release to ensure testing standards meet requirements
• Produce and execute tests, reporting on progress as required.
• Report UAT results in a clear, concise and timely manner
• Investigate problems identified as a result of testing and provide feedback/input to teams
• Review content wireframes and requirements to understand UAT requirements.
• Flexibility in switching between projects and providing support dependent upon development priorities
• Aiding the team during the release management process
• Identifying and raising risks and issues which may impact the ability to conduct UAT within agreed.
• Partner with the Digital Customer Experience Manager to provide a team ‘go’ no go’ response to release

What Ralph Lauren is looking for:

• 1+ full strategic cycles of experience
• Strong communication skills, both written and verbal
• Demonstrated aptitude for technology, including understanding product data flows and e-commerce software
•  Strong Excel skills, e.g. Pivot & VLOOKUP
• Good understanding of web tools, e.g. Salesforce.
• An entrepreneurial, career-hungry mindset
• Highly organised with a sharp eye for detail
• Intuitive and initiative
• A willingness to get stuck in and learn
• Passion to work in a luxury fashion brand.
• Positive, “can-do” attitude
• Willingness to be flexible and pivot across multiple tasks and priorities as necessary
• Proactive, taking initiative for needed improvements and problem-solving