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Ecommerce Assistant

Listing ID: 1410635

Ecommerce Assistant

Type of Position: Permanent Position
Company / Organisation / Artist Name: Malone Souliers
Location: Central London, London, UK
Hours: Full Time
Experience: 1 to 2 years
Twitter Handle: @
Deadline: Ongoing
Ad Expires In: 1 month 1 day
About: Malone Souliers makes shoes that challenge convention. Inspired by the endless possibilities of the cordwainer’s craft, our products find new expression in artisanal techniques, driven by a love of form and a delight in unexpected detail.

We launched in 2014 with a collection of women’s shoes that quickly caught the attention of editors and buyers across the globe.

Our signature 'Maureen', which debuted in 2015, was an instant hit, celebrated as much for its elegant curves and distinctive double-strap detailing as its flawless construction and innate wearability.

Today, we offer a range of shoes and accessories for women and men, with a focus on an elevated style, a perfect fit, and beautiful silhouettes that celebrate the shape of the foot.

A certified member of the Leather Working Group, we design and manufacture with a zero-waste approach, continually exploring ways to reduce our impact on the environment.

Malone Souliers is recruiting for an exciting position within our small E-Commerce team.

The Ecommerce Assistant is a fabulous role for someone with at least 1 year of experience in a similar role, preferably within the fashion industry.  You will be hands-on and so we are looking for someone who loves to be involved in a dynamic and non-stop environment. 

Based in fabulous new offices in the heart of London, you'll be involved in all aspects of E-Commerce.

The Role

  • Assist with product launches across our global ecommerce channels in-line with the online trading calendar, ensuring all assets are delivered, uploaded and optimised
  • Provide daily management of the Farfetch platform: products, tracking orders and dispatch
  • Align with the wider communications team on product and stock availability on a regular basis
  • Assist with ensuring the website is optimised and content is up to date, performing regular site walks and testing to identify any bugs or issues
  • Manage the ecommerce style tracker, keeping it updated with delivery dates, allocations, shoot dates, prices etc. 
  • Assist with keeping internal stock sheets and systems up to date, working closely with the sales, production and merchandising teams on product availability and deliveries 
  • Ensure all available product is online across appropriate channels, and stock is accurate 
  • Perform regular site checks of product information, ensuring correct and updated where necessary (prices, images, stock etc.), as well as merchandising of the site(s) 
  • Keep all on site content up to date, including but not limited to blog posts, product imagery, homepage assets, stockists list etc. 
  • Handle customer service enquiries across both ecommerce and made-to-order, as well as managing returns and exchanges 
  • Work closely with our global logistics partners, ensuring orders are dispatched in a timely manner, and any delays are identified and handled quickly and efficiently  
  • Assist with the creation of ecommerce trade reports and presentations
  • Support the Senior Ecommerce Manager with executing the ecommerce strategy and with meeting the departments KPIs


  • At least 1 year of similar role experience
  • Work in a small team
  • Hands-on and loves to be involved in a dynamic and non-stop environment
  • Excellent customer service skills
  • Strong knowledge of Microsoft Excel
  • Excellent written and oral communication skills
  • Good knowledge and/or interest in luxury fashion


  • Shopify+ and ERP systems knowledge preferential


If this is the role you are looking for, please apply with your CV outlining your work experience, aspirations and salary expectations.

Application Form

Please provide your cover letter within the field provided, not as an attachment. This field is strictly for including your cover letter text. Thank you.

Applicant Requirements

The recruiter would like you to confirm you meet the following requirements before your application can be sent. Please tick the following boxes to confirm you meet the requirements of the role. These requirements do need to be confirmed in order for your application to be sent

At least 1 year of similar role experience. *

Would like to work in a small team. *

Hands-on and loves to be involved in a dynamic and non-stop environment. *

Excellent customer service skills. *

Applicant Questions

The recruiter would like you to answer the following questions. The questions need to be answered in order for your application to be sent

Do you have fashion industry experience? If so, please explain. *

1500 characters remaining.
Describe your ecommerce experience? *

1500 characters remaining.
What aspects of the job description match your experience? *

1500 characters remaining.
Do you have Shopify+ and ERP systems knowledge/expeirence? If so, please explain. *

1500 characters remaining.

File Attachment

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Files must be less than 4 MB.
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Files must be less than 4 MB.
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Files must be less than 4 MB.
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Files must be less than 4 MB.
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I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage.
I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.

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