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Ecommerce Coordinator

Listing ID: 709648

Ecommerce Coordinator

Type of Position: Permanent Position
Company / Organisation / Artist Name: Etre Cecile
Location: Hackney , East London, London, UK
Hours: Full Time
Experience: 2 to 5 years
Reporting To: General Manger
Twitter Handle: @
Deadline: Ongoing
Ad Expires In: 4 weeks 1 day
About: Driven by a long-standing desire to find core pieces that would rise up to the aesthetics of a chic wardrobe, être cécile was founded by Yasmin Sewell and Kyle Robinson, who collectively aspired to create a unique ready-to-wear collective, taking inspiration from the cleanliness of French style. The brand's heritage is based around ‘Cécile', an Irish-born artist living in 1960s Paris, with a love of animal prints and a creative flair for fashion.

Designed for the true fashion girl, être cécile defines a new breed of contemporary brands, combining the ease and wearability of casualwear, along with considered aesthetics that sit comfortably amongst designer pieces. Playing on its original identity as a luxury t-shirt label, the brand finds its voice in subtle injections of humour and lightheartedness, reflective of its true essence and approach.
The brand is produced in Europe with showrooms in Paris, New York and the designers' home of London, where the brand was conceived.

Duties will include, but not limited to:  

  • Providing exceptional customer service via email, phone and social media
  • Responsible for dispatch of online orders (liaise with the Distribution Centre and customers)
  • Providing and maintaining reports on fraud, cancellations, returns and reasons for refunds.
  • Generate, update and implement website and social content (products, promotions, content) and communicating with necessary contractors where applicable
  • Coordinate with print designer to have relevant visual collateral designed - i.e. Homepage block, banners, lookbook, newsletter, SM etc
  • Organising products to be shot - best sellers for press & in line with what we have ordered. Making sure these are consistent and high quality.
  • Expertise using CMS and oversee day-to-day management of site, and work with third-party programmers on errors and improvements
  • Compiling and monitoring retail selling performance reports and customer activity analysis.
  • Achieve sales and growth targets by implementing strategies that will drive traffic and increase customer base and retention
  • Drive sales, customer acquisition, retention and profitability.
  • General admin and updating of internal systems.
  • Other ad-hoc duties as and when required i.e. damaged stock, invoices, freight, deliveries, schedule travel and accommodation, ordering office supplies.
  • Identify, test and implement initiatives and features to enhance the user experience
  • Plan, oversee the delivery of and review product copy and content that meets the brief and is suitable for use online
  • Merchandise the website to maximise the sales and conversion opportunities
  • Keep track of market and digital trends, monitor competitor activity
  • Research, plan, create A/B test weekly targeted newsletters
  • Liaising with the Web Development team to constantly monitor website performance and progress user experience
  • Support the digital agency with the creation of SEO and PPC strategies and oversee the implementations
  • Creating and optimizing PPC and Paid Social Campaigns 

Qualifications:

  • It is ideal for the applicant to have had at least 3-4 years experience in the industry
  • Proficient with I.T Software such as Word, Excel and adobe creative suite
  • Highly Proficient with Magento, Shopify and Google analytics
  • Knowledge of Zedonk, Google analytics, GTM and Search Console are desirable 

The Candidate:

  • This is a broad role and the successful candidate will be very hands on, and work well within a small team.
  • Excellent communication skills and adaptable personality
  • Highly organised, with the ability to work under pressure and to deadlines, with occasional self-management
  • High accuracy attention to detail
  • A can-do attitude and good problem solving skills and the initiative to resolve issues
  • Excellent interpersonal skills with an ability to communicate at all levels 

Application Form

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