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Ecommerce Customer Service Assistant - Full Time

Listing ID: 1336854

Ecommerce Customer Service Assistant - Full Time

Type of Position: Permanent Position
Company / Organisation / Artist Name: Oh Polly
Location: Bromborough, Merseyside, North West, UK
Hours: Full Time
Specified Hours: 37.5 hours per week
Salary: £18,915
Twitter Handle: @OhPolly
Deadline: Ongoing
Ad Expires In: 1 week 11 hours
About: Oh Polly is an online women's fashion boutique created for fashion forward, free thinking women.

All pieces are designed in the UK and we personally manufacture each of our items ourselves. If you're looking for gorgeous and unique styles, then look no further!

We are seeking a friendly and hardworking Ecommerce Customer Service Assistant to join our fast-paced Customer Service team within our Bromborough office on a permanent basis. 

Hours

This is a full-time role working a minimum of 37.5 hours per week. Flexibility is an essential requirement of the role in order to meet with customer demand. You will be required to work on a 3 week rolling Rota.

Current shift pattern:

  • Week 1 Monday-Friday 7am-3pm
  • Week 2 Monday-Wednesday 9am-5pm, Saturday-Sunday 8am-4pm
  • Week 3 Monday-Wednesday 1pm-9pm, Thursday-Friday 11am-7pm

There are regular opportunities for paid overtime.

Experience / Skills: 

  • You are expected to have good use of grammar and have excellent spelling and written English (B or higher in English Language GCSE or equivalent is desirable but not essential).
  • You should have previous Customer Service experience – although on the job support and training is given.
  • You should be capable of applying Customer Service Policies and Procedures to queries in a consistent manner.
  • You should be organised and able to deal with multiple incoming queries concurrently.
  • You should have working knowledge of ladies' fashion as you will be expected to answer queries on styling and fitting.

 
Personal Qualities:

  • We are looking for candidates who are extremely efficient and self-motivated and who thrive working under pressure, to targets and deadlines
  • We want someone who can empathise with our customers and who will quickly and diligently deal with any queries or complaints received
  • You should be able to resolve issues from sometimes difficult or challenging customers in a calm and professional manner
  • You should always set yourself the highest possible standards
  • You must be capable of working independently with only minimal supervision

 
What’s on Offer?

 At Oh Polly, we recognise that work isn’t just that pay check at the end of the month. We have worked hard to encourage and nurture a positive, creative and healthy working environment. 

That’s why we offer:

  • 50% discount on all Oh Polly products
  • Corporate Gym Membership
  • Company Pension

 
Location: Bromborough (20 minutes drive from Liverpool City Centre). Please note this role is not remote. 


Application Form

File Attachment

PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"

Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage.
I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.

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