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Ecommerce Customer Service Associate

Listing ID: 104673

Ecommerce Customer Service Associate

Type of Position: Permanent Position
Company / Organisation / Artist Name: UNDERGROUND
Location: Highbury, North London, London, UK
Hours: Full Time
Experience: 1 to 2 years
Salary: Competitive
Twitter Handle: @undergroundshoe
Deadline: Ongoing
Ad Expires In: 3 weeks 6 days
About: Underground is an independent British brand has been influencing and has been influenced by British Sub Culture since 1981. The brand opened its original store in Manchester in 1981 and Underground is now available from stores the flagship store in Soho, the online store and from selected stores and department stores around the world.

Unwavering in its dedication to the scene, Underground has carefully and successfully maintained itself as a champion of sub culture and simultaneously remained on the cutting edge of fashion with its reimagination of those cultures for current times in the spirit of “Always Forward. Never Back"

We are looking for new team members that share a love of our “Universe “. Music and sub culture are so important to us and we like our team members to share those interests and maintain and help develop those elements within the brand.  All team members are encouraged, and required to be, creative and pro-active, contributing new ideas and helping to drive the business with ideas and energy.

We are an independent company, but we offer a competitive salary and the benefits of working in a focused and determined team. Our team enjoy free tickets for live music events and an attractive discount on all our products.
Our online store:

Our Online store offers the full range of Underground products to our customers across the world. We offer products from stock as well as limited edition releases and custom made order options. We ship internationally to supplement our Global stockists and provide a very personal service for our csutomers.
Job decription:

Based at our Dalston studio with responsibility for the day to day operations of the online store.
The key responsibilities are: 

  • Assisting with specific consumer enquiries and providing consumers with personalised product and brand information. Interacting with the consumer by phone and mail
  • Responsibility for merchandising the online sales categories, ensuring that content on the ecommerce stores reflects the current marketing campaigns and is consistent with the products available.
  • Updating content on the ecommerce stores using analytical data, broad brand marketing campaigns and focused social media activities
  • Responsibility for the visual merchandising of the products and categories online and for the visual merchandising according to the Underground brand guidelines and in parallel with social media activities.
  • Processing of all online orders, credit checking and dispatching from our third party logistics warehouse.
  • Assisting with product exchanges and refunds.
  • Tracking consumer orders and providing tracking information to the consumer. Advising customers on the product options available
  • Engaging customers with information about the brand and our social media
  • Above all- being an ambassador for the brand to present and promote our products.


  • Our online store provides customers with a very high level of customer service. Staff receive ongoing product and customer service training to ensure that we provide a good brand experience to our international client base.
  • All candidates are expected to have at least two years’ experience in online retail fashion and a genuine desire to provide good service levels to the customer.
  • We encourage a high level of engagement with our customers and you will be responsible for encouraging them to follow our social media and joining our mailing list.
  • As part of our inclusive team philosophy Underground arranges regular events where all the team can come together for some proper non-work relaxation and fun.


  • A minimum of two years’ experience in an online  fashion, design or beauty retail environment.
  • An understanding of our brand and enthusiasm to learn more about it
  • Familiar with working in a small focused team
  • Very well developed internet tech skills
  • Ability to remain calm and handle multi tasks
  • Good coms skills with a good telephone manner
  • Good time management skills


Apply with a CV and cover letter via the application form.

Application Form

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I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage.
I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.

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