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Ecommerce Customer Service Executive

Listing ID: 1236372

Ecommerce Customer Service Executive

Type of Position: Permanent Position
Company / Organisation / Artist Name: Sister Jane
Location: Notting Hill, West London, London, UK
Hours: Full Time
Experience: 1 to 2 years
Twitter Handle: dreamsisterjane
Deadline: Ongoing
Ad Expires In: 1 month 3 days
About: ​Sister Jane is a vintage-inspired London based contemporary fashion brand sold internationally across 200 multi-brand stores and departments stores worldwide, as well as its London flagship store and e-commerce (SisterJane.com). This is an extremely attractive role for an experienced candidate who is passionate about fashion and would be interested to join a fast-growing business and a dynamic and international team. The showroom is located in the converted loft of a charming historic church hall in the iconic Notting Hill neighbourhood of London.

Sister Jane is seeking a highly organised and passionate Ecommerce Customer Service Executive to join the Ecommerce Team to provide outstanding customer service and assist the team in the day-to-day e-commerce operations.

This is a very dynamic role for a candidate with excellent organisation and communication skills who is passionate about delivering great customer service and growing the brand’s e-commerce.  The successful candidate will be joining a fast-growing and international brand based in London.

Responsibilities:

  • Act as Team Leader to manage 2 members of Customer Services Team to ensure company guidelines are followed and the team function effectively
  • Lead by example in providing outstanding assistance to customer enquiries to sisterjane.com and ghospell.com such as:
    • Advising customers on products and fit questions
    • General ordering and product enquiries
    • Delivery queries
    • Issue resolution
  • Communicate effectively and efficiently with couriers to resolve any issues
  • Offer general support to the E-commerce Team and the operations activities in London
  • Provide assistance on online product merchandising
  • Provide support to other stock-related administrative duties
  • Provide help to Ecommerce fulfilment team at peak times and when required

Requirements:

  • Experience delivering first-class customer service in a retail environment
  • Excellent communication skills
  • Commercial mindset to evaluate situations and come up with ideas for solving issues in line with the company guidelines and legal requirements
  • Outstanding command of the English language, spoken and written
  • Very good organisation skills, is accurate in their work and pays attention to detail
  • Passion and determination to deliver outstanding results Interest in e-commerce, wholesale and operations
  • Experience in e-commerce customer service and stock management an advantage
  • Self-starter mindset and is capable of working independently
  • A positive can-do attitude, is flexible and keen to work with a dynamic team where support is required
  • Excellent literacy of Microsoft Office Package

Beneficial:

  • Experience in ecommerce customer service and stock management is an advantage

Application

Please apply with a CV and cover letter via the application form.


Application Form

Please provide your cover letter within the field provided, not as an attachment. This field is strictly for including your cover letter text. Thank you.

Applicant Requirements

The recruiter would like you to confirm you meet the following requirements before your application can be sent. Please tick the following boxes to confirm you meet the requirements of the role. These requirements do need to be confirmed in order for your application to be sent

I have experience delivering first-class customer service in a retail environment, both verbally and in writing. *

I have outstanding command of the English language, spoken and written. *

I'm very organised, passionate and driven to deliver outstanding results. *

I have excellent proficiency in Microsoft Office. *

Applicant Questions

The recruiter would like you to answer the following questions. The questions need to be answered in order for your application to be sent

Why do you want to work at Sister Jane? *

1500 characters remaining.
What are your three best professional attributes and how will they benefit the role? *

1500 characters remaining.

File Attachment

PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"

Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage.
I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.

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