The Fold is looking for a systems and process-oriented Logistics & Operations Manager with excellent Excel skills to support the Commercial Director in ensuring the smooth operation of all logistical and operational activities related to stock within the business. 

The successful applicant will be accountable for stock accuracy within the business and challenged to ensure operational/logistical SLAs are being met whilst keeping costs under control.  The Logistics & Operations Manager will own the commercials around the customer operations, such as returns processing and customer order management, ensuring effective communication to your business partners in Merchandising, Retail, Finance and PI&D.

Responsibilities

3PL Management:

• The main point of contact for all operational activity within the 3PL
• Ensures 3PL are hitting their SLA’s and escalates any issues to the Commercial Director
• Manages EOM/EOY priorities
• Is accountable for bi-weekly meetings between 3PL & Fold HO and ensures there is a clear agenda and actions
• Conducts regular site visits to maintain relationships (X4 per year)
• Reviewing processing and storage guidelines and adjusting as necessary (e.g. steaming, hanging, flat v hanging storage)
• Manages fulfilment & warehousing budget and works with 3PL & Finance to control costs
• Owns the 3PL forecasting tool
• Reviews any operational process issues between 3PL, NetSuite and eComm
• Contributes to business sustainability practices in relation to the 3PL, including stock/packaging, etc.
• Owns Consumables forecasting/purchasing

Logistics/Intake Management:

• Owns the relationship with Freight Forwarders
• Works alongside production but ultimately accountable for organising all deliveries of production into 3PL taking into consideration any prioritization
• Uses the FF portals to inform the delivery schedule and highlights issues relating to customs clearance, etc.
• Issues shipments timetables & transit times
• Manages customs & Duty payments with accounts
• Reconciles and reports back on freight/duties
• Works alongside buying/production on ensuring accurate dates for imports (HS codes, MID codes, etc.
• Approves relevant invoices in NetSuite relating to logistics & operations
• Providing intake update in weekly business trade meetings

Customer Operations:

• Manages the Operations Assistant
• Ensures the customer refund process is running smoothly and is within SLA - working with CC on priorities as appropriate
• Reports on returns status to the wider business and actively manages/escalates issues
• Ensures consignment notes are being managed
• Is accountable for the order process (including but not restricted to):
• Order fulfilment management (splitting orders)
• Shortages management
• Billed reporting & financial reconciliations

Stock Management:

• Accountable for all stock movements within the business, including stocks takes at 3PL & Store & inter-store transfers
• Works with finance on process mapping any stock-related processes across the business (eg, inventory adjustments, cycle counts, stock and fulfilment workflow)
• Works with finance to ensure accurate reporting of stock on a units and cost basis, and supports finance in determining stock valuation
• Works with finance on forecasting of stock provisions
• Monitors quarantine process, reporting on levels of faulty stock vs saleable stock
• Works with HOM on Exit strategy, engages with 3rd parties such as TK Maxx, sample sales, etc.

Reporting & Analysis/Systems:

• Using NetSuite
• Understands and documents all system processes relating to stock and operations (impact on other areas), including integrations
• Understands and works with Finance on the logistics trackers
• Inputs / reports operational activity in WBR and S&OP
• Owns the Warehouse forecasting tool- ensures the 3PL has long term & short term forecasts and that they reflect any WSSI re-forecasts

Operations Projects:

• Works alongside the commercial director on any projects relating to Operations & Logistics (3PL moves, changes in freight forwarders, etc.
• Supports with any new channels that affect warehouse operations
• Keeps up to date on any new legislation relating to customs, freight, and duties
• Constantly challenges rates / monitors (and reports back on) any changes in rates, surcharges & duties

Profile:

• A great team player with a positive, supportive, can-do attitude
• Highly organised, with great multitasking and time management skills and a meticulous attention to detail
• Strong planning and analytical skills, including strong knowledge of using Excel
• In-depth knowledge of logistics, operations and stock management systems, process and risk management  
• Comfortable in operating at strategic and operational levels with the ability to problem solve and make data-driven decisions  
• A change champion and has a proven track record in implementing new process to improve performance  
• A competent negotiator and has the ability to forge collaborative relationships both internally and with external suppliers and partners.
• Enthusiastic and flexible in response to an ever-evolving business and ad-hoc requests and tasks  

Benefits and perks of working with The Fold:

• 25 days holidays (including bank holidays)
• Buy additional holidays
• Employee Assistance Programme
• Pension salary sacrifice scheme
• Access to free Financial Advisors
• Grocery scheme to help you save money
• Clothing allowance
• A friends and family discount policy with 50% off full retail price
• Enhanced maternity pay
• Summer Friday hours
• Eye care
• Fully stocked snack cupboards, fruits and coffee & tea
• Regular Social Events - including summer and Christmas parties
• Volunteering

 
Our Culture: 

We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example – never compromising on our quality. We strive to uphold a values based working culture with five key principle across the business:

• Be Humbitious: Be ambitious for yourself and The Fold in a humble way - don’t be a diva.
• Wrap it up with a bow on it: Be a completer finisher, be able to trust others to take on a job completely and fully, and earn that same trust yourself.
• Be Empowered: Take on responsibility, share your views confidently but kindly, feel ownership, take pride in results,
• Fold Gold Standard: Quality and professionalism, don’t just ‘let it go’, pride ourselves on attention to detail and excellence in everything we do, deliver results.
• Embrace, pace, progress and adventure: Know that to fully embrace our ambition and our challenges, this will mean stepping out of your comfort zone - get comfortable being uncomfortable.

 
Diversity and Inclusion:

 We promote a diverse and inclusive workplace which harnesses the benefits of the diversity of our team and strives to represent the communities in which we live and work. Our vision is to establish an environment that attracts individuals from a wide range of backgrounds and talents, empowering them to contribute their best and authentic selves. We welcome and encourage applications from those who share our commitment to fostering this inclusive and authentic work culture.