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Online Customer Service Agent

Listing ID: 1050538

Online Customer Service Agent

Type of Position: Permanent Position
Company / Organisation / Artist Name: Seraphine
Area of Fashion: Customer Services
Location: West London, London, UK
Hours: Part Time
Experience: 1 to 2 years
Deadline: Ongoing
Ad Expires In: 3 weeks 22 hours
About: An award winning British maternity fashion brand specialising in fashion-forward clothes for stylish mums-to-be, Seraphine is loved by fashion insiders & A-listers alike. Since its launch in 2002, Seraphine has revolutionized the maternity industry, taking a fashion-forward approach & bringing its signature styles to women around the world, maintaining a central focus on comfort and wearability for all.

Based in London, the brand operates maternity boutiques in London, Paris, New York, Hong Kong & Dubai as well as an international e-commerce business, & distributes its coveted styles via department stores in fashionable locations across the globe. At the core of the business is a true understanding of how to flaunt & flatter a woman’s changing curves, & a passion for helping her to achieve a fashionable pregnancy. This is a wonderful opportunity to join the Seraphine team & be part of a fast moving fashion brand, known for dressing A-listers & royals through pregnancy.

Excellent opportunity has arisen to join our internationally successful brand as an Online Customer Service Representative to serve our US Customers.

  • 20 hour week contract, hours based on the business needs.
  • Typical working day: 2pm - 5pm in Head Office, then to work from home in the evening to serve our US customers.
  • Candidate must pwn their own laptop with access to a secure and fast internet connection.

The Role:

Provides Online Customer Service Support by managing customer calls and e-mails via Zen Desk and Live chat and dealing with enquiries in a positive and efficient manner. Implements corrective action as needed to ensure an excellent standard of service and a high level of customer satisfaction is maintained.

Customer Service:

  • Managing customer Calls & e-mails and responding within a 12 hour window
  • Manage the daily logs of customer enquiries & voice messages
  • Manage Live Chat
  • Update customers on forthcoming deliveries where requested items are not currently available

Order Administration:

  • Ensure all orders are being despatched in a timely manner
  • Liaise with carriers to ensure all orders are delivered as per customer expectation

Returns Handling:

  • Manage customer enquiries regarding returns
  • Ensure all procedures are maintained

Required Education, Skills and Qualifications

  • MUST be fluent in English with French or German
  • Deliver best practice within Customer Service
  • Knowledgeable with Magento and Sage Pay
  • Good communications Skills
  • Have an interest in helping others
  • Enjoy working as part of a team
  • Well presented, polite and tactful
  • Can handle complaints in a calm manner
  • Good IT skills
  • Good numeracy and vocabulary skills

Application Form

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I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage.
I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.

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