About: Tilly Sveaas founded her eponymous brand in 2016. Born in Hong Kong to British-Norwegian parents, London-based Tilly has been a jewellery designer for over 25 years, creating her first pieces during an extended trip to Bali, where she still produces to this day.
Sourcing experts and suppliers in both Asia and Europe she has been able to bring her free spirited nature and love of travelling into the foundation of the brand. In the last decade her pieces have graced the pages of Vogue, Harper’s Bazaar, Elle and Marie Claire, as well as Forbes, The Times and The NY Times.
Her inimitable style features an eclectic mix of links, chains and pendants, which form the building blocks of every collection. By playing with scale and weight, these timeless elements are re-imagined to glorious effect, resulting in a contemporary collection with by-gone charm.
Tilly Sveaas is a fast-growing jewellery brand based in Chelsea, looking for a proactive and detail-oriented Operations Assistant to play a key role in keeping our business running and growing smoothly.
Working directly for our Operations Director and closely with other members of the team, you’ll compile regular trading and operations reports; consider forecasting, ordering, and stock keeping to manage stock coverage; and organise freight and logistics. We are a small team of 10, and this is a collaborative role that will give you experience and insight into our whole business.
This is an exciting opportunity for someone who wants to grow with a scaling ecommerce brand.
Key Responsibilities
Merchandise and Stock Operations:
Generate weekly and monthly stock, merchandise and sales reports
Generate weekly and monthly operations reports including returns, refunds, logistics and customer service
Use insight to feed into order forecasts and on-site merchandising
Manage uploads and pricing changes for our ecommerce customers on-site and for our wholesale customers in price lists
Regular stock takes of products and packaging, including updates on WooCommerce, Unleashed and Xero
Raise, update and process purchase orders, manufacturing assemblies and inventory receipts
Ensure order confirmations, invoices and packing lists are stored and organised
Maintain up-to-date database of product costings and supplier options
Cost new parts and products for launches
Create parts and Bill of Materials in Unleashed
Liaise with our packaging suppliers, ensuring orders are placed and delivered on time
Manage logistics providers including selecting the most efficient shipping methods and monitoring transit schedules, and provide line support for our logistics providers
Company Operations:
Assist finance in month end queries on stock, invoicing and purchase orders
Assist colleagues in preparing for key events
Requirements:
At least 1 year's operations, supply chain, or finance-support role experience
Able to work in a fast-paced, deadline-driven environment.
Strong attention to detail and organisational skills.
Excellent, clear, verbal and written communication skills.
Analytical and pragmatic approach to work - ability to autonomously solve problems.
Strong commercial awareness.
Strong competency with Excel/Google Sheets.
Strong technical skills - familiarity with eCommerce platforms/ERPs
Beneficial:
WooCommerce, Unleashed and Xero (training will be provided)
