Sway Hair Extensions is looking for a highly organised, proactive, driven Operations Executive to support the Head of Operations in the day-to-day running of the business in Manchester.

This is a varied role that sits at the heart of the business and will work across operations, people, projects, customer service, sales support, agency coordination and administration. The successful candidate will play a key role in ensuring projects are delivered efficiently, processes are followed, and teams have the support they need to perform effectively.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, thrives on organisation and wants exposure to multiple areas of a growing business.

Key Responsibilities of the Operations Executive

Operations & Project Support:

• Support the Head of Operations with the delivery of key business projects.
• Maintain project trackers, timelines and action plans.
• Coordinate meetings, actions and follow-ups across departments.
• Assist with product launches, events and operational initiatives.
• Support implementation of new systems and business processes.

People, HR & Administration:

• Maintain employee records and documentation within BrightHR.
• Assist with onboarding and induction of new team members.
• Coordinate training records and compliance documentation.
• Support Health & Safety administration and record keeping.
• Assist with employee engagement initiatives and company events.

Agency & Partner Coordination:

• Schedule meetings with agency partners and consultants.
• Prepare agendas, notes and action trackers.
• Support communication between internal teams and agencies.
• Monitor project deadlines and ensure actions are completed.

Sales & Customer Service Support

• Provide administrative support to the Sales and Customer Service teams.
• Assist with reporting, customer projects and operational requirements.
• Support process improvements and workflow efficiencies.
• Help coordinate internal communication across departments.

General Business Support:

• Support diary management and meeting coordination where required.
• Manage travel bookings and logistics.
• Process invoices and assist with administrative tasks.
• Maintain organised filing systems and business documentation.
• Support the wider leadership team with operational requirements.

What Sway Hair Extensions is looking for:

• Experience in an Operations Coordinator, Operations Executive, Office Manager, Project Coordinator or similar role.
• Strong organisational and time management skills.
• Excellent attention to detail.
• Ability to manage multiple projects and priorities simultaneously.
• Strong communication and interpersonal skills.
• Confident working with Google Workspace and Microsoft Office.
• Positive, proactive and solutions-focused approach.
• Highly organised and self-motivated.
• Strong problem-solving ability.
• Comfortable working in a fast-paced environment.
• Excellent relationship-building skills.
• Takes ownership and follows tasks through to completion.
• Adaptable and willing to support multiple areas of the business.
• Experience using Shopify, BrightHR or project management systems is a plus

Application

To apply, please send your CV, cover letter and any other supporting documents to hr@swayhairextensions.com