Club L London is the next-generation online fashion retailer for the forward-thinking woman. Conceptualised and crafted in-house and abroad, we specialise in accessible luxury and designs of unrivalled quality that flatter all figures.

From prom to occasion, maternity, bridal, and beyond, we deliver an elevated shopping experience that connects our global community of trend-setting consumers, influencers, and content creators with fresh collections dropping weekly. 

The role of People & Culture Advisor

As a People Advisor, you’ll play a critical role in delivering high-quality, support across the business. Operating as a trusted partner to your designated departments, you’ll support the full colleague lifecycle, while owning recruitment activity, employee relations support and day-to-day people processes.

This is a hands-on, operational role with real responsibility and visibility. You’ll work closely with managers to build capability, coach best practice, and ensure consistent, compliant and engaging people experiences. This is a fantastic opportunity for someone who is organised, detail-oriented, and commercially minded. You’ll gain hands-on experience in a fast-paced, dynamic environment and have the opportunity to grow and develop within the business.

The role also offers a clear development pathway into a future People Partner position, where you’ll take on more complex stakeholder groups, projects and strategic initiatives.

Key responsibilities of the People & Culture Advisor

HR Advisory & Employee Lifecycle:

• Provide day-to-day HR advice and guidance to managers and employees across your assigned departments.
• Support the full employee lifecycle, including onboarding, performance management, absence, disciplinaries, grievances and exits.
• Coach managers on people processes, policies and best-practice people management.

Recruitment & Hiring Manager Support:

• Own end-to-end recruitment for your designated areas, from role scoping through to offer.
• Partner with hiring managers to deliver efficient, inclusive and high-quality recruitment processes.
• Coach managers on interview techniques, selection decisions and candidate experience.

Onboarding & Induction:

• Ensure onboarding and induction processes are people-first, engaging and effective.
• Continuously review and improve onboarding experiences to support early engagement and retention.

HR Governance & Administration:

• Ensure HR governance standards are maintained, including accurate documentation and compliance.
• Complete essential HR administration activities implementation, with a focus on automation and introduction of AI where appropriate to reducing manual processes where possible.

HR Systems & Data

• Maintain accurate employee records and data integrity within the HRIS.
• Support reporting and analysis to identify trends, patterns and opportunities for improvement across departments.

Continuous Improvement & Development:

• Contribute ideas, insights and recommendations based on departmental trends and employee feedback.

What does good look like?

You’re a confident, proactive People professional who enjoys being close to the business and making things work well day-to-day, while keeping one eye on how things could be better tomorrow.
 
What Club L is looking for

• Proven experience in a HR Advisor, HR Generalist or similar operational HR role.
• Solid understanding of UK employment law and HR best practice.
• Experience managing end-to-end recruitment and partnering with hiring managers.
• Confident supporting employee relations matters with guidance and structure.
• Highly organised, resilient and comfortable juggling multiple priorities.
• Strong attention to detail with a pragmatic, solutions-focused mindset.
• Confident using HR systems and Microsoft Office
•  CIPD qualification or working towards (Level 3 or 5) is a plus
• Experience in a fast-paced retail, fashion or e-commerce environment is a plus

What's on offer at Club L:

• Bi-annual bonus scheme
• 25 days of annual leave (plus bank holidays)
• Extra day off for your birthday
• Flexible working hours around core hours of 10-4
• Cycle to work scheme
• 40% staff discount across Club L and Lavish Alice products
• Healthcare Cashplan
• Free onsite gym
• Enhanced pension contribution
• Enhanced maternity and sick pay
• Free snacks, drinks & treats
• Social events