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Retail Operations Manger

Listing ID: 1155417

Retail Operations Manger

Type of Position: Permanent Position
Company / Organisation / Artist Name: Magpie Vintage
Location: Hackney, East London, London, UK
Hours: Part Time
Experience: 2 to 5 years
Specified Hours: 25 hours a week
Start Date: TBC
Salary: £18,000 per annum starting
Reporting To: Business Owner
Twitter Handle: @
Deadline: 28th May 2020
Ad Expires In: 3 days 19 hours
About: Magpie vintage is a premium curated vintage shop, with 2 spaces in brick lane vintage market, a shop in Islington and a shop in Barcelona. We specialise in true vintage from 1930's - 1970's along with beuatiful embroidery pieces, such as kantha thorws, suzani robes and huipils from south America.

An exciting opportunity has opened up for a talented and experienced Business Operations Manager to work between 25 - 30 hours per week on a permanent basis. 

Working for a small independent fashion retailer over multiple sites you will have a passion for managing business operations, promoting the company vision and achieving results. Due to the size of the business you will be involved in all areas of the operation, which extends to operations, HR, finance, customer service and logistics, meaning no two days will be the same.

The core hours for this position are between 9:30 – 12:30 Monday to Friday and the remaining hours are flexible. The role requires working form our East London office as well as moving around to different shop locations when required. Time flexibilty is a neccesaity for this role. 

You will be: 

  • Experience in managing business operations ideally within a start-up setting
  • Excellent time management skills to maximise your days
  • Strong at building relationships with internal staff and stake holder management
  • An excellent problem solver with an analytical head and able to think on your feet
  • A self-starter who enjoys finding ways to improve how we do things and takes the initiative
  • Ability to perform autonomously, with limited oversight
  • Ability to manage changing circumstances and priorities with tight timelines
  • Excellent time management, planning, delegation, follow-up and multi-tasking skills
  • Great work ethic and must be organized, and adept at prioritizing and juggling multiple tasks at once to deadlines
  • Effective problem solve and sound decision maker; proactive approach to all tasks and shows initiative to drive results
  • Must have a positive attitude, flexible and the ability to work and communicate with all levels of management
  • Ability to achieve results by working with and through others

Key Responsibilities:

  • Work cross-functionally across the business identifying blockages and areas of improvement
  • Make recommendations and help implement relevant software
  • Regularly review our current suppliers and processes to identify savings and efficiencies
  • Help with the hiring process and identify areas and make recommendations to the management team on recruitment to address any issues
  • Provide clear and insightful communication with the wider team on challenges and opportunities, ensuring cohesive collaboration
  • Oversee the shop management, including supplier renewals, office supplies, health & safety and insurances
  • Track and approve orders for store supplies and all stock, including management of custom slips and full logistics tracking of problem parcels
  • Be the central point of contact for stores providing a consistently high level of service that supports day-to-day retail operations
  • Liaise with suppliers and retail managers to ensure stock deliveries, store materials, POS, training etc., is delivered on time
  • Manage the retail operations inbox’s responding to all store queries quickly and accurately and managing receipt bank
  • Sending all timesheets to payroll and paying HMRC PAYE, ensuring everything is correct
  • Having knowledge on PAYE and payroll so can easily flag if there are issues
  • Assisting the organisation of staff holidays/cover and being on hand if needed to help store managers with sick days/cover swaps
  • Weekly to fortnightly retail walk rounds to ensure standards are maintained, and merchandising is on brand
  • To trouble shoot and problem solve general store issues, maintenance etc.
  • To help with the set up and continuing running of utility/insurance/business rates etc.

Bonus extras: 

  • Experince with vend software
  • Entry level experince with photoshop 


  • Spear heading operations in a small, developing retail company
  • 25% Store Discount 
  • 28 days holiday

Application Form

Applicant Requirements

The recruiter would like you to confirm you meet the following requirements before your application can be sent. Please tick the following boxes to confirm you meet the requirements of the role. These requirements do need to be confirmed in order for your application to be sent

Minimum 2 years in retail operations management. *

Highly intuitive and able to use initiative easily and effectively. *

Highly organised and able to work under pressure without being flustered. *

Flexible with working hours, available for more or less with a running average of 25 hours a week. *

Applicant Questions

The recruiter would like you to answer the following questions. The questions need to be answered in order for your application to be sent

If a supplier hadn't to the last few emails and we needed an answer what would your course of action be? *

1500 characters remaining.
Whats the aesthetic of Magpie Vintage? *

1500 characters remaining.
If placed on hold during a business call, how would you mange your time effectively still? *

1500 characters remaining.
What systems do you have in place for organisation and effective time management? *

1500 characters remaining.

File Attachment

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I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage.
I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.

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