Oyuna is looking for a dynamic, driven, highly organised Sales Coordinator with a genuine passion for purposeful luxury and a creative approach to problem-solving to join the team in London.

This is a multifaceted role supporting all areas of B2B and B2C, working within our integrated Odoo ERP system to drive a streamlined, data-driven sales and operations process, offering real growth potential within a close-knit, collaborative team.

Suitable applicants will share Oyna's sustainability values and thrive in a fast-paced, entrepreneurial environment.

Main Responsibilities of the Sales Coordinator…

RTW & Home:

• Provide excellent admin support throughout the whole sales cycle, from initial enquiry through to logistics and after-sales care 
• First point of contact for sales enquiries, responding in a polite and timely manner by phone and email 
• Work with sales manager to set up and run the RTW seasonal sales appointments in Paris and London, including preparing the showroom and assisting with creating relevant sales materials 
• Be responsible for excellent customer service for all wholesale customers. Input wholesale orders accurately, send order confirmations and invoices and support with any ad hoc queries 
• Help create any physical and digital sales assets that are required for both RTW and Home collections
• Assist the creative director on seasonal collection photo shoots
• Support the sales and warehouse team during the distribution period, liaise with clients on shipping and order queries
• Create shipments for B2B orders; preparing global shipping documentation. Liaising with warehouses and logistics partners to ensure timely delivery and exceptional service
• Arrange all sample shipments and loans to clients and coordinate returns
• Reserve stock for clients, liaising with the logistics manager 
• Provide stock lists for clients when necessary, supporting B2B clients with in-season re-orders
• Chase client payments when necessary, liaising with finance to ensure all payments are paid quickly, tracked and allocated accurately
• Assist with client outreach
• Maintain accurate sales data and reports

B2C / E-commerce:

• Provide excellent customer service on all B2C customer enquiries
• Organise and track returns and exchanges, updating stock records accordingly
  Monitor and manage customer pre-orders
  Update shipment trackers

Archive & Sales Event:

• Assist with the planning and smooth running of seasonal sample sales and brand events

What Oyuna is looking for:

• Proven experience in sales administration, coordination, or customer service.
• Meticulous attention to detail with strong organisational abilities
• Proficiency with Google Drive, Microsoft Office, Shopify and Canva
• Experience working with integrated ERP systems supporting data-driven sales and operational processes
• Excellent written and verbal communication skills
• A proactive, solutions-focused mindset with the ability to work independently and collaboratively within a global team
• Knowledge of global shipping and international trade documentation is a plus
• Experience in sales administration, coordination, or customer service within a luxury, fashion, or lifestyle brand is a plus
• Experience with Odoo is a plus

What Oyuna offers:

• Competitive remuneration
• Annual product allowance
• 25 days of annual leave plus public holidays
• A supportive and collaborative team.
• Opportunity for career progression and international travel
• Hybrid working, 1 day per week from home

Application

Apply with a CV and a cover letter outlining your suitability and interest directly via the application form.