Charles & Keith is looking for a Senior Merchandise Operations Associate who is passionate about fashion, thinks outside the box, and has an eye for innovation.

Unleash your potential with us, and join us as we create joy and excitement in our global community to empower people to express themselves freely through fashion.

Responsibilities of the Senior Merchandise Operations Associate:

Merchandising Support:

• Assist the merchandising manager with product assortment planning and seasonal launches.
• Monitor inventory levels and assist with stock replenishment planning.
• Prepare merchandising reports on sales performance, stock availability, sell-through, and product performance.
• Support markdown, promotional, and pricing activities.
• Coordinate with operations, and eCommerce teams to ensure timely product launches.
• Assist in analysing sales trends and competitor analysis to support trading decisions.
• Monitor stock transfers and inventory allocation across warehouses, and online channels.

eCommerce Administration:

• Support the daily operations of eCommerce platforms and online marketplaces.
• Assist with product listings, content updates, pricing, and promotional campaigns.
• Generate regular reports on online sales and operational performance.

Wholesale & Marketplace Operations:

• Process wholesale purchase orders accurately and efficiently.
• Coordinate order confirmations, shipment schedules, and delivery updates with customers and internal stakeholders.
• Maintain accurate wholesale customer records and documentation.
• Work closely with warehouse teams to organise B2B order processing.
• Assist in promptly resolving order discrepancies and customer inquiries.
• Support with wholesale customer service across invoicing, communications and liaising with HQ in Singapore.
• Manage style assortment and product details for marketplaces
• Track and analyse marketplace sales performance and style assortment on weekly basis, providing action suggestions.

What Charles & Keith is looking for:

• Experience in retail, merchandising, eCommerce, logistics, or supply chain.
• Basic understanding of merchandise planning, inventory management, and retail operations.
• Strong analytical, organisational, and problem-solving skills.
• Excellent attention to detail and accuracy.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Comfortable learning ERP, OMS, WMS, SAP, merchandising, and eCommerce systems.
• Good communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced retail environment.
• Positive attitude, willingness to learn, and a collaborative mindset.
• Familiarity with retail systems and online marketplaces is a plus.

What you'll gain working at Charles & Keith:

• Exposure to merchandising, eCommerce, wholesale, and supply chain operations within a global fashion retail business.
• Practical experience in merchandise planning, inventory management, digital commerce, and logistics coordination.
• Opportunities to develop analytical, commercial, and operational skills.
• Cross-functional collaboration with merchandising, buying, planning, marketing, customer service, and logistics teams.