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Shipping Administrator

Listing ID: 563426

Shipping Administrator

Type of Position: Permanent Position
Company / Organisation / Artist Name: Browns
Location: Central London, London, UK
Hours: Full Time
Experience: 1 to 2 years
Twitter Handle: @
Deadline: Ongoing
Ad Expires In: 1 month 5 days
About: Joan Burstein created Browns with her husband Sidney in 1970. Once a small boutique housed on the ground floor at 27 South Molton Street, Browns rapidly became one of London's most important fashion destinations and grew quickly, expanding through five connecting townhouses with number 23 being exclusively for men. Joan Burstein is credited with discovering such talents as John Galliano, Alexander McQueen, Hussein Chalayan and Commes des Garcons. Her talent for spotting future fashion super stars, "is nothing more than a hunch, "it just happens", she says. "People say, 'How can you tell?'. It's a gut feeling. It's a gut instinct."

Today, Browns is just as revolutionary as it ever was. One of London's most valued fashion landmarks, it continues to offer pieces that have been individually handpicked from the world's top designers. "We buy only pieces we like, we edit tremendously. It's all about quality and individuality. It's all a concept." says Mrs Joan Burstein.


Job Purpose:

The primary purpose of the Retail Shipping Administrator is to support the retail and stockroom teams with the domestic and international shipment of goods in a timely and accurate manner, contributing to the ultimate shopping experience for our customers.

Duties and Responsibilities:

  • Handling shipments administration for the retail and stockroom.
  • Stockroom admin tasks when extra help is needed.
  • Creating shipment labels for all DHL and UPS parcels.
  • Gathering items from the relevant location.
  • Carrying out quality check on items before packing.
  • Packing items according to Browns standards.
  • Ensuring that the correct parcels go to the correct customers.
  • Keeping track of all shipments via daily DHL report (customs issues, missed deliveries, communicating with DHL PCS).
  • Having an understanding of customs procedures / regulations (especially countries such as Russia, China, Korea etc).
  • Being aware of FTA with the UK/EU and changing invoice paperwork according to this.
  • Dealing with damaged / lost / stolen shipments with DHL.
  • Checking the monthly DHL invoices – ensuring all is according to our tariff rates.
  • Checking Fedex invoices.
  • Maintaining relationships with DHL to ensure smooth running.
  • Supporting the sales teams and stockroom teams and ensuring that housekeeping and health & safety standards for the department are maintained.
  • Assist with the stock pick list and shipments for any internal stock movements.
  • Assist on shop floor with general customer service and sales duties during peak times as required.
  • Assist/ support stockroom function – transferring goods and stock adjustments transfer.

Required Knowledge, Skills and Experience:

  • Administrative/data entry experience in a fashion retail environment.
  • Proficiency with Microsoft Word and Excel essential.
  • Strong numeracy skills.
  • Accuracy and attention to detail essential.
  • An interest in high-end fashion essential.

Application Form

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