Damson Madder is looking for a highly organised, detail-orientated Wholesale Admin Assistant with fashion wholesale experience and system knowledge who thrives in a fast-paced environment to join the team in London.

This is a full-time hybrid role in which the successful applicant will provide dedicated administrative and operational support to the wholesale team.  The Wholesale Admin Assistant will play a vital part in ensuring smooth order processing, clear communication with retail partners, and effective sales coordination.

As the central point of contact for wholesale administration, the Wholesale Admin Assistant will support client satisfaction and contribute to overall business growth through accurate systems management, proactive communication, and strong organisational skills.

Duties And Responsibilities of the Wholesale Admin Assistant:

• Process incoming wholesale orders via Joor and Zedonk, ensuring accuracy and timely system updates.
• Respond to wholesale inquiries regarding pricing, product details, lead times, shipping information, and after-care.
• Assist in onboarding new wholesale accounts and update customer records and databases as required.
• Monitor stock levels to ensure accurate availability information for wholesale clients.
• Proactively update wholesale customers on out-of-stock items and upcoming shipments.
• Handle returns, damages, and shipping discrepancies, ensuring timely resolution.
• Track and update shipment statuses, communicating externally with retail partners as needed.
• Generate sales invoices, packing lists, and shipping labels when required.
• Coordinate samples in collaboration with the buying team.
• File and organise wholesale contracts, order forms, and price lists.
• Maintain accurate records within CRM systems and order databases.
• Assist in preparing sales reports and inventory updates for internal meetings.
• Support wholesale buying appointments and showroom preparation.
• Manage showroom operations during key selling periods.
• Conduct basic market and customer research to support sales strategy, including prospecting potential stockists and new markets.

What Damson Madder is looking for:

• Experience within fashion wholesale or a similar retail environment.
• Strong administrative skills, including proficiency in Excel
• Experience maintaining CRM systems and order databases.
• Excellent organisational skills with a high level of accuracy and attention to detail.
• Ability to multitask, prioritise effectively, and work well under pressure.
• Confident written and verbal communication skills.
• Strong problem-solving ability and commercial awareness.
• Ability to collaborate effectively with internal teams and external partners.
• Personable with the ability to network and build strong client relationships.
• Proactive, methodical, and able to contribute ideas and suggestions.
• Passion for fashion and a keen interest in the wholesale retail industry.
• Experience with Joor and Zedonk is advantageous.

What Damson Madder offers:

• Competitive salary.
• Hybrid working arrangements (2 days from home, 3 in the office).
• Generous staff discount.
• Company bonus scheme.
• Dog-friendly office environment.

Application

To apply, please email your CV and cover letter to recruitment@damsonmadder.com